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Online Resumes with "contact center "
Director
PROFESSIONAL SUMMARY An energetic "roll-up the sleeves", trustworthy, results-oriented leader with a "can-do" work ethic and a passion for winning. Extensive multi-site contact center / customer care experience in both domestic and international operations. Creator of global customer service and training operations for start-up company. Recognized leader in starting up or rejuvenating contact centers, driving organizational...
Tags for this Online Resume: Interactive Voice Response, Computer Telephony Integration (CTI), Global Support, Help Desk, Inside Sales, Management, Outsourcing, Sales, Support, Technical Support
Executive Assistant - 12 Years of Experience
To obtain a mid-level position in the field of administration/ customer service with an organization that will allow me to advance my professional portfolio and utilize my excellent interpersonal skills, exceptional customer service qualities and extensive medical experience.
Tags for this Online Resume: Firepond Contact Center, Medical, Scheduling, Typing, Legal, Secretarial, Support, Medicare, Administrative Assistant, Data Entry
Manager - 10 Years of Experience - Near 89110
Tags for this Online Resume: Switchboard, Budgeting, C Programming Language, Coaching, Communications, Compliance, Customer Service, Data Entry, FACETS, Firepond Contact Center, management, manager, assistant manager
Manager - 15 Years of Experience - Near 92602
COVER LETTER: Dear Hiring Manager, as you will see from my enclosed resume, I truly believe I can significantly contribute to the success of your organization for this position. Through hands-on management in high technology organizations as Consultant, Director, Program/Projects Manager or VP R&D. I managed SW development teams with impressive results using either Agile processes and or Government Water fall methodologies....
Tags for this Online Resume: Program Manager, Research and Development, Unisys, IBM, Management, Engineering, Information Technology, Aerospace, Agile Methodologies, Agile methodology
Engineer - 15 Years of Experience - Near 60484
SUMMARY Enterprise performance in the IT industry implementing Voice and Network engineering roles. Over a decade of professional employment with AT&T as a Voice Implementation Engineer, Field Engineer Operations Manager and NOC Technical Support Engineer. Higher Certifications with two of the most prestigious Vendors (Cisco and Avaya) in Networks: Cisco Systems Voice and as a Avaya Networks Certified Support Expert - Routi...
Tags for this Online Resume: UCS, Unified Contact Center Enterprise, Cisco, Configure, Video, Voice, Gateways, Routers, Troubleshooting, Collaboration
Channel Sales Manager- 20 Years of Experience - Near 55345
AREAS OF EXPERTISE * Contact Center Solutions Avaya, ShoreTel, ININ, Cisco Complex intangible sales with long sales cycle Salesforce.com, NetSuite Equipment/software and services Data Center /Security Services Channel Partner Alliances Hosted IT /Cloud Solutions Government/Education/Healthcare verticals VoIP/Data/WIFI hardware
Tags for this Online Resume: Management, Services, Voice, Project Management, Sales, Wide Area Network, Account Manager, ISDN, Messaging, Cloud Computing, sales, outside sales, business development, account executive, technical sales, channel sales manager
Customer Service Manager - 12 Years of Experience - Near 32837
PROFESSIONAL SUMMARY A results driven executive with demonstrated abilities to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Strong technical and business qualifications with an impressive track record of hands-on experience in strategic planning, business unit development, project and product management, and sys...
Tags for this Online Resume: Management, Automation, Business Requirements, Change Management, Consolidations, Consulting, Customer Service, Firepond Contact Center, customer service, call center
Help Desk Specialist - 15 Years of Experience - Near 55423
PROFESSIONAL SUMMARY Over 20 years of experience in telecommunications networks and Information Technology (IT) and in program/project management, with the unique ability to find solutions to complex conditions and requirements. He is well versed in technical and proposal creations with the ability to simultaneously manage multiple critical tasks in tight timeframes. He has over 16 years of progressive experience in IT/Tele...
Tags for this Online Resume: Communications, Ethernet, Gateways, Local Area Network, Rje (IBM Comm Sw), Wide Area Network, Configure, Fiber Distributed Data Interface (FDDI), Gateway, HP
Vice President - 20 Years of Experience - Near 07458
Summary Experienced leader with significant expertise in contact center services, IT/telecom contract and expense management, voice, data network optimization, and business management. Consistently delivered solutions aligned with business objectives ensuring meeting or exceeding objectives. Additional areas of significant expertise include: Purchasing and Sourcing, Resource Management, B2B/B2C Direct Marketing, and Client/...
Tags for this Online Resume: Account Manager, ACD, Automatic Call Distribution, Call Center, Distribution, Forecasting, Quality, Quality Assurance, Quality Control, Audit, management, sales, manager, telecommunications, procurement, expense management, direct marketing, B2b B2c
Network Engineer - 19 Years of Experience - Near 20601
Duties, duties include but not limited to: * Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICMand UCCE/UC integration. * Experience with Call Manager Unity and Unity Connection, Cisco Emergency Responder. * Understand the Cisco Unified Contact Center product portfolio and platform architecture * Configure Cisco ...
Tags for this Online Resume: HP, Networking, Novell, Novell Netware, software, Citrix, VMWare, Design system, Xen-desktop, Xen-Apps, EIGRP, BGP, OSPF, RIP
Telecomm Specialist - 6 Years of Experience - Near 76537
My career objective is to obtain my CCNP in Collaboration, and work for a company that I can grow with.
Tags for this Online Resume: Cisco, Management, Support, Technical Support, Unified Contact Center Enterprise, Connectivity, Powerhouse, Troubleshooting, Wireless, Cisco IP Dialer
Human Resource Training Specialist - 16 Years of Experience - Near 92606
Tags for this Online Resume: Licensing, Project Management, Project Manager, Call Center, Diversity, Human Resources, Retention, Coaching, Consulting, Facilitator, Contact Center, Trainer, Soft Skills
