Summary Experienced leader with significant expertise in contact center services, IT/telecom contract and expense management, voice, data network optimization, and business management. Consistently delivered solutions aligned with business objectives ensuring meeting or exceeding objectives. Additional areas of significant expertise include: Purchasing and Sourcing, Resource Management, B2B/B2C Direct Marketing, and Client/Vendor Management.

Highlights:

• Account Manager
• ACD
• Automatic Call Distribution
• Call Center
• Distribution
• Forecasting
• Quality
• Quality Assurance
• Quality Control
• Audit
• management
• sales
• manager
• telecommunications
• procurement
• expense management
• direct marketing
• B2b B2c