Description
PROFESSIONAL SUMMARY A results driven executive with demonstrated abilities to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Strong technical and business qualifications with an impressive track record of hands-on experience in strategic planning, business unit development, project and product management, and system reengineering strategies. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop offerings, innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service. Prior to his consulting career, Larry held several key management positions with Chrysler, Disney, EDS, General Motors, and CIL Chemicals. AREAS OF EXPERTISE * * Project Management * Operational Process Analysis * Continuous Operational Improvement * Business Process Redesign * Consolidation and Reorganization Analysis * Vendor Management * Consumer Experience Design and Analysis * Contact Center Operations Management * Organizational Design * Workforce Optimization * Total Quality Management * Multi-channel Service Delivery * Client Relationship Management * Contact Center Technologies * Training for Results * Change Management * Business Continuance Planning * Hiring and Training for Results * Strategy Development and Execution
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