CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "contact center "

Customer Service Manager - 12 Years of Experience - Near 30080

SUMMARY OF QUALIFICATIONS Tenured Senior Leader in customer contact center environment for the largest deregulated natural gas marketer in Georgia. Proven success in building strong working relationships and motivating both local and virtual teams to achieve monthly and annual service level metrics. A self-motivated, innovative individual who uses knowledge and resources to get the job done. Exceptional skills in: * Contact...

Tags for this Online Resume: Interactive Voice Response, Voice, Billing, Disaster Recovery, Forecasting, Quality Assurance, Scheduling, Test, Training, Customer Service, Microsoft Suite

Executive Director - 20 Years of Experience - Near 49301

Accomplishments Operations Management: Oversaw all business related matters for Company with five divisions, six store fronts and $40mm in sales including Finance and Accounting Initiated all Marketing and Operational aspects to grow company from ground zero to $40mm in total output in sales Handled all functions and vendors related to Operations, Merchandising, and Marketing. Supervised Operational dept. with $10mm budget ...

Tags for this Online Resume: Equity, Private Equity, Accounting, Advertising, Budgeting, e-Commerce, Electronic Mail, Financial Industry, Firepond Contact Center, management

Manager - 15 Years of Experience - Near 28262

Areas of Expertise Operations Management Contact Center Management Performance Management Company Ethics and Values Training Customer Satisfaction Enhancement

Tags for this Online Resume: Assessments, Call Center, Capacity Planning, Management, Process Improvement, Quality Assurance, operations manager, operations, performance

Project Manager - 20 Years of Experience - Near 12144

Summary: * Patrick Sarnataro has been the Director of Project/Program Management for TCG, Inc. In addition he is a Sr. PM, MBA, PMP, who possesses the skills to run large, complex projects both within budget and on schedule. * Track and communicate project status, issues, risks and decisions to senior management * Led Cisco Unified Contact Center Enterprise Project. * Contact Center packaged CTI application and VoIP roll-ou...

Tags for this Online Resume: Management, Project Management, Scheduling, Infrastructure, Voice, Integrate, Power (Os Enhancemnt Tool, Power Systems, Pricing, Program Management, Senior, enterprise-wide, complex

Manager - 20 Years of Experience - Near 95014

Summary * Lead Enterprise Architect * Digital Transformation & Transition Architect * Business Requirements Head * Solution/Integration/Data - Architect * Business Analyst * Development Lead / Developer Focus Areas * Transformational Programs * Business, Integration & Enterprise Architecture * Global IT Outsourcing / Transition IT Strategy & Governance * ADM & Managed Services Delivery Significant International Multisite ( ...

Tags for this Online Resume: Nortel, Outsourcing, Data Management, Management, POS, Unified Modelling Language, Architect, ATG, BEA Tuxedo, BEA WebLogic

Network Engineer - 10 Years of Experience - Near 93257

Tags for this Online Resume: Voice, Cisco, Cisco Unified Communications Manager, Communications, Telephony, Firepond Contact Center, Jabber, Technical Lead, Wireless, Management, Cisco VoIP

Project Manager - 15 Years of Experience - Near 30114

ACCOMPLISHMENTS * Managed large scale projects and programs $1M - $20M+ producing $35M+ annual cost savings * Recovered failed $9M Enterprise Cloud Contact Center (SaaS) project * Oversaw and monitored States $1.2B IT outsourced managed services contract managed outsourced service providers IBM/ATT, Capgemini (MSI) enforced service delivery SLA's and financial adherence * First-ever 1,200 seats, multi-site customer service ...

Tags for this Online Resume: Call Center, Disaster Recovery, Infrastructure, Customer Relationship Management, Management, ACD, Automatic Call Distribution, AVAYA, Continuity Management, Sungard

Customer Service Executive - 20 Years of Experience - Near 33813

Tags for this Online Resume: Program Manager, Customer Service, customer experience, contact center, call center, project management, financial management, product management

Senior Sales Executive-27 years Experience - Tampa

Top performing Sales Professional with over 24 years of providing complex technology solutions and a proven track record of success. Expertise in providing solutions to enterprise, financial and government entities. Proven ability to build direct relationships at the highest levels within an organization as well as an ability to work through Partner and VAR channels to increase sales initiatives and goals. Expert in providi...

Tags for this Online Resume: Account Manager, sales, business development, sales representative, account executive, technical sales, Technology

Not Listed - 18 Years of Experience - Near 30126

SUMMARY OF QUALIFICATIONS Over 20 years Contact Center/Telephony experience Maintenance Administrator of PBX/VoIP systems Nortel CS1000 PBX (SME of Nortel Platform, Skills based routing) CUCM 8.5 UCCE/CVP 8.5 /IP IVR Unity Connection CUIC Reporting Verint Impact360 Call Recording Workforce Management PRESENT POSITIONS

Tags for this Online Resume: Intelligent Call Management, UCCE

Sales Engineer - 15 Years of Experience - Near 80027

Areas of Expertise Customer Account Management, Contract Development, RFP/RFI support, Pricing and Contract Negotiations Product Development, Strategic Planning, Long Term Product Roadmapping, SMS, MMS, IP PUSH, Middleware Software Design, Voice Automation, Automated Speech Recognition, Self Service Contact Center Solutions, Intelligent Routing and Agent Queue Design Professional Profile Education University of Nebraska, Li...

Tags for this Online Resume: Integrate, Program Manager, Messaging, Customer Relationship Management, IBM, IBM WebSphere, Outsourcing, ROI, Sales, Services, sales, business development, account executive, account manager, technical sales