Description
Summary * Lead Enterprise Architect * Digital Transformation & Transition Architect * Business Requirements Head * Solution/Integration/Data - Architect * Business Analyst * Development Lead / Developer Focus Areas * Transformational Programs * Business, Integration & Enterprise Architecture * Global IT Outsourcing / Transition IT Strategy & Governance * ADM & Managed Services Delivery Significant International Multisite ( onsite - offshore) Experience running cross functional programs : Germany > 12 yrs * Malaysia, USA Middle East China 1 yr * IBM Rational Unified Process ( RUP ) / Lean/Agile/ CMMI/ Project Management Framework / Customer Centricity Trainings - O2 Executed Complex Telco E2E Business, EAI Transformation & IT PLM Transformation Programs - right from Strategic CRM & Contact Center Roadmap, Customer Experience Journey, Omni Channel Enablement to E-commerce Solutions, Product Catalog Driven Order Management based on BPM, SOA with standard ESBs - worked closely with Business Owners to achieve Customer Centricity, Customer Experience Excellence, Convergence, Single Customer View, low Time to Market (TTM) across core Telco processes - C2M, L2O, O2A & T2R - based on TMF ( eTOM TAM SID ), RUP, Agile, Best Practices. * Firm believer in delivering success consistently to clients, that in today's world customer-centricity is a mandate, not an option and that in any business, particularly telecom, frameworks for speed are mission-critical. Constant innovation, Digital Transformation & utilizing maximum value from your current Information Technology System Stack is the key differentiator amongst Telecom Service Provider winners. Areas of Expertise * Enterprise Architecture - BSS/OSS, Application, Integration & Data Architecture. TM Forum Frameworx, IBM RUP (4+1), TOGAF, UML, ERD, TAM, SID. * Demonstrated Global Delivery, Customer Expectations Management in partnership with Program Management. Hands -on Pragmatic Software Development. SLA/OLA/KPIs/CSAT/NPS/SOX, Client/ Stakeholder Management - Advisory, Consultative. * Requirements Engineering, Architecture & RFP Assessment & Roadmap Development, Governance, Design Patterns, Migration Strategy. * Front End Domain & CRM Transformation, CRM Rationalization, Service-Oriented Architecture. * SOA Transformation - ESB /API Mgmt/ Micro Services / Service Component Architecture (SCA) - REST / WSDL - Oracle, IBM, Tibco. * Complex Order Mgmt/Orchestration (multi-play) - Oracle OSM, Biztalk, Conceptwave, Queuing - JMS/Tuxedo/Oracle Advanced/MQSeries/Tibco EMS * Enterprise Product Catalog & Service Catalog - PO, CFS, RFS, PLM - iLog, NetCracker, Ericsson Conceptwave, Business Rules Management System. * Contact Center Management & Integration - Billing, POS, IVR, Omni Channel, SelfCare Portal, E-Commerce &bespoke eCRM o2online.de. * Enterprise Application Integration (EAI) & Object Oriented Analysis & Design - OOAD, Tuxedo, Corba, J2EE, Middleware, Event Driven Arch. * Strong Data Modeling, Data Architecture, Data Governance, MDM, DFD, Canonical Data Model. Strong RDBMS knowledge. Oracle Database - Complex PL/SQL Stored Procedures, Oracle Objects, Pro*C. & Complex Data Migration. * Performance Modeling, Process Initiatives, Business Process Improvement/Management, Deployment Architecture. * CRM & FE Domain COTS Evaluation / Selection Expertise - PeopleSoft, Siebel, Vantive, Salesforce, Sugar CRM, Jacada, Oracle RightNow, Clarify, Oracle CRM, Kana, Oracle ATG, Hybris, IBM WCS, Magento - Business Process Analysis. * Process Modeling, Workflow Management / Component Based Arch./BPMN 2.0 / Enterprise Architecture Frameworks . * E2E Design for Complex System Stack /Integration/Journeys - Telco System Stack > 80 App. * Generic Adapters / Extractors Design - Comptel Provisioning/ Arbor BP Billing / Arbor OM / Credit Checking / GIS / NUMS/ DSL Adapters Design. * Multi Vendor COTS - Oracle RODOD/ Weblogic / IBM/ NetCracker / RBM / Arbor OM/BP, PeopleSoft, Tibco, Vitria BMC Remedy/Patrol/ HP BTO/ Huawei BES Suite - CBS, Digital CRM. * Interdisciplinary approach to realize successful systems & all phases of SDLC - Scrum/ V-Model/ Lean ADM - EA/ IBM Rational Tools/ Visio/Aris. C++, Java, C, .Net, Unix Shell, EJB Proprietary CRM languages & HLR, OTAP, SCP Network Elements Interfacing.
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