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Online Resumes with "contact center "
Insurance Underwriter
PROFESSIONAL SUMMARY Innovative licensed insurance professional with 17+ years of progressive experience within the Insurance and Call Center industries. Exceptional work ethics and able to multi-task in an ever changing environment. Strong time management skills with extensive back ground in people management, underwriting, customer service and business analysis. CIAC certified, skilled in various Work Force Management too...
Tags for this Online Resume: Complaints, Customer Service, Financial, Financial Services, Services, Call Center, Audit, Billing
Customer Service Manager - 20 Years of Experience - Near 33626
I am an experienced contact center director with extensive knowledge in call center sales, support, business analysis, management and employee development. I am in search of a new opportunity to utilize my leadership skills and abilities to improve customer service and satisfaction as well as bottom line results.
Tags for this Online Resume: Contact Center Management , Communication Skills, Root Cause Analysis, Process Improvement, Budget Management, Interpersonal Skills, KPI Development, Team Development
Workforce Manager-Call Center Fortune 100
To obtain a leadership role where I can use my knowledge, skills and abilities to develop others and create a successful business environment. I am eager to learn and grow into new and exciting roles as a leader and manager.
Tags for this Online Resume: Workforce Management, Senior Supervisor, Team Lead, Contact Center Supervisor, Contact Center Management, Resource Manager
Seinor Customer Service/Client Services manager - 20 Years of Experience - Near 76039
Senior manager for client services, operations, vendor management or any function in the contact center / supply chain area.
Tags for this Online Resume: Operations Director, Call Center Manager, Client Relations, Inside sales, Client Services , Operations, VP call center manager, Telecommunication, Account Manager, AT&T, Business Development, Utilities, Financial, Financial Controls, Inside Sales, Sales, Account Manager, AT&T, Business Development, Utilities, Financial, Financial Controls, Supply Chain, DFW Area
System Operator - 6 Years of Experience
Tags for this Online Resume: Cost Control, Accounts Payable, Accounts Receivable, Analytical Skills, Business Operations, Data Analysis, Firepond Contact Center, Inventory
Customer Service Professional
I have a proven history of effectively leading others to achieve service excellence within the banking and retail apparel industries. In previous positions, I’ve planned and implemented scalable call centers and poised them for growth and increased revenue. My key strengths are in organizing, quality output, leadership, mentoring, common sense decision making, practical problem solving, effective interaction and collaborati...
Tags for this Online Resume: Benchmarking performance, develop KPIs, implementing best practices, measuring performance, Microsoft Office Word Excel, managing department budgets, managing staff performance, Implementing new customer channels, Building a contact center, Developing sales goals, First Contact Resolution, department procedures
Global Project and Change Management ★ BPO Expert 15yrs ★ Remote Vendor Mgmt ★ Director of Operations
As global service standards continue to rise, international companies need creative solutions, effective change management, and smart processes in order to grow. I am a seasoned, results-driven professional who helps companies maximize productivity and profits. With over 19 years of combined experience in the US, Caribbean, and Latin American markets. Specifically working in Call Center Operations, Business Process Outso...
Ideal Companies: Microsoft, JPMorgan Chase, Adidas, KPMG, Sitel
Tags for this Online Resume: change, project, management, strategy, improvement, organizational, transformation, scope, Process, initiating, director, implement, excel, six sigma, prosci, pmp, cmp, project management institue, adkar, outsourcing, consulting, consultant, operations, global, travel, client servces, vendor, call center, contact center, sourcing, BPO, strategic, compliance, planning, risk, stakeholder, telecommunications, client, financial, near shore, program, portfoio, pmi, presentation, commnuication, remote, international, performance, powerpoint
Director - 20 Years of Experience - Near 85249
SUMMARY Entrepreneurial senior leader with extensive experience growing organizations and managing contact center operations in customer service, higher education, sales, web chat, technical support, workforce management, collections, and shared services. Results-oriented and collaborative leader with experience in leveraging operational resources - people, process, technology, business partners - to improve operational eff...
Tags for this Online Resume: Management, Sales, Support, Web, Leadership, Coaching, Leadership Development, Call Center, Contact Center, Phoenix, Customer Service, Customer Experience, Sales Management, Inside Sales, Technical Support, Zendesk, MS Office, Avaya CMS, Workforce Management, Live Chat, Six Sigma
Retail Operations Specialist
Accomplishments * * National Geographic Society/Partners (2006 - Present) Operations Consultant for retail catalog/web division working with division President, Executive VP of Merchandising, VP of Operations. * Evaluated, advised and implemented new methods to increase fulfillment at peak times, including training, motivation and recognition with sub contracted employees, resulting in increased fourth quarter billing, decr...
Tags for this Online Resume: Billing, Merchandising, Packaging, Retail, operations, catalog, eCommerce, Vice President, Sales, Logistics
System Administrator - 8 Years of Experience - Near 34741
Summary A goal orientated, self-motivated, Accomplished IT and Contact Center Professional, possessing an innate ability to successfully identify issues and develop innovative solutions for increasing reliability & improving productivity. Also, I demonstrated a vast knowledge that yielded successful results in the areas of: Microsoft Office suite, personnel & systems administration, implementation & support of enterprise cl...
Tags for this Online Resume: Microsoft Windows, Citrix, Management, Microsoft Active Directory, Active Directory, Manufacturing, Novell Netware, Real Estate, Retail, Support
Managing Director - 11 Years of Experience - Near 21120
Qualifications Profile Adept at managing daily operations of a 450-seat bilingual customer service center, exercising advanced team-building, supervisory and motivational attributes to drive staff to exhibit productivity and performance excellence. Excel in analyzing existing practices and orchestrating process improvements to drastically elevate customer service and satisfaction while reducing expenses. Proven strengths in...
Tags for this Online Resume: Management, Contact Center, operations, Recruiting and Hiring, Healthcare, Call Center, Call Center, Computer Telephony Integration (CTI), Customer Relationship Management, Customer Service, Patient Access, Operations, Cadence, Epic
Financial Specialist - 10 Years of Experience - Near 02131
PROFESSIONAL SUMMARY Santander Bank Fraud Operations Specialist II Contractor July 2015 - Present * Assisting customers with validation of transactions via the phone (inbound & outbound) in Contact Center environment with heightened sense of urgency in a fast-paced environment * Interacts with internal and external customers by recommending the appropriate actions for required mitigation losses and provide a positive custom...
Tags for this Online Resume: Recruiter, Recruiting, Sales, Management, Sarbanes Oxley, Securities, ACH, Audit, Banking Industry, Billing, Fraud
