Description
SUMMARY Entrepreneurial senior leader with extensive experience growing organizations and managing contact center operations in customer service, higher education, sales, web chat, technical support, workforce management, collections, and shared services. Results-oriented and collaborative leader with experience in leveraging operational resources - people, process, technology, business partners - to improve operational efficiency and meet the demands of the organization. Adept in translating strategic organizational objectives into detailed operational plans. Strengths include: * Contact Center Leadership
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| University Of Phoenix | Senior Contact Center Manager | 1/2012 - 1/2016 |
| Endurance International Group | Technical Support And Operations Manager | 1/2007 - 1/2011 |
| Jmj Cleaners Llc | Owner / Director Of Operations | 1/2006 - 1/2007 |
Accomplishments
Highlights:
Job Skills
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