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Online Resumes with "contact center "
Customer Service Manager - 20 Years of Experience - Near 85388
Summary of Qualifications A dedicated, enthusiastic individual with proven leadership skills along with diverse background in the customer service and financial industry that can drive business results. Extensive call-center experience emphasizing in customer service, work-at-home (WAH) associates, credit, collections, risk and project management. Superior knowledge of microsoft software and applications. Ability to organiz...
Tags for this Online Resume: Management, Call Center, Medicare, Financial, Firepond Contact Center, Leadership, Program Manager, Quality, Quality Assurance, Quality Control, Phoenix metro
Customer Service Manager - 15 Years of Experience - Near 30213
Tags for this Online Resume: Management, Vendor Management, Database, Process Improvement, Security, Asset Management, Continuity Management, Data Analysis, Data Entry, Firepond Contact Center
Manager - 4 Years of Experience - Near 85224
Summary Top performer with incomparable interpersonal and public customer service skills that allow the ability to develop strong professional relationships. Adept in analyzing and resolving problems and developing the needed procedures and responses. An unswerving high level of performance dealing with people and services requiring abilities to include but not limited to time management, organization and solid management. ...
Tags for this Online Resume: Call center, Customer service, Contact center, ACD, Automatic Call Distribution, Services, Cisco, Forth Programing Language, Management, Medicare
Human Resource Training Specialist
I am currently employed and seeking a new opportunity where I can utilize my past recruiting strategy development, training, marketing and talent acquisition experience to enhance and add to the current client hiring needs of your company! Specializing in creating successful strategies for high volume ramp ups, transitions and specialty hiring needs, I have been successful in developing several key client hiring processes p...
Tags for this Online Resume: Accounting, Advertising, Communications, Insurance, Product Development, Internet, Assessments, Business Development, Desktop Computer, Information Security
Director - 20 Years of Experience - Near 95630
Summary of Qualifications 25+ years of industry leadership.. Keen analyst, strategic thinker and creative problem solver with solid business acumen. Proficient in: Infrastructure Development / Network Systems Support COSO / Cobit / SOX / Regulatory Compliance Strategic Planning / Business Continuity Risk Assessment / Disaster Recovery Capacity Planning / Best Practices Technology Needs Assessment Business Impact Analysis En...
Tags for this Online Resume: Management, CERNER, Database, Surveys, Voice, EPIC, Data Center, Contact Center, Director, Program Management, Operations Management, ERP, CTI, Infrastructure, IVR, Disaster Recovery
Director - 18 Years of Experience - Near 84095
18+ years domestic / international experience managing multi-site business / contact center operations that include: operational strategy KPI management process improvement quality programs customer experience (VoC / NPS / CSAT) training online help / self-service social media workforce management (capacity planning / forecasting scheduling intraday mgt and service level / staffing optimization) budget / P&L management IT /...
Tags for this Online Resume: Forecasting, Budgeting, Customer Relationship Management, Financial, Financial Modeling, Modeling Experience, Operating Budget, Process Improvement, Software, Computer Telephony Integration (CTI), Operations, SaaS, Contact Center Operations, Client Implementations
Project Manager - 20 Years of Experience - Near 96734
Areas of Expertise * Startups, Mergers, Acquisitions * Large-scale Client Engagements * Project and Resource Management * Change Management, Gap Analysis * Custom CRM, Ecommerce, SaaS * Salesforce.com CRM, SteelBrick CPQ * Salesforce Sales, Service, Community Cloud * Salesforce Service Console, Task Ray, KB * Salesforce for Outlook, Lightning, Chat * Agile Scrum, Jira Administrator * Extraordinary Customer Experience * Glob...
Tags for this Online Resume: Customer Relationship Management, Ecommerce, Integrate, Interactive Voice Response, Project Management, Project Manager, System design, POS, Professional Services, Services, Salesforce.com, Contact Center Specialist, Project Manager, Business Analyst, Director of Operations, Change Management, Process and System Optimization, Customer Experience, Customer Service, Call Center Optimization
Chief Information Officer
SUMMARY CAREER EXPERIENCE
Tags for this Online Resume: Business Intelligence, Hyperion, Project Management, Project Manager, Use Cases, Consulting, Call Center, AVAYA, Cms, Contact Center, CRM, Customer Success Management
Vice President - 20 Years of Experience - Near 78610
and Accomplishments Brought * Managed a team of 10 Channel Account Managers. * Signed on 100 new partners into the channel in 2016. * Grew sales to over $18MM in 2016. An 11% YOY growth. * Q1 2017 sales results were 187% of plan resulting in a 20% YOY growth. in by the CEO to increase sales and brand awareness. Computer Instruments is a software manufacturer of contact center solutions. * Initiated an across the board price...
Tags for this Online Resume: Austin, TX, Information Technology, Management, Professional Services, Sales, Services, AVAYA, CCS, Cisco, Genesys
Project Manager - 20 Years of Experience - Near 28210
Summary: * A highly motivated, results-focused Senior Telecom Infrastructure Project Manager with more than 20-year experience in Engineering, Management, Sales and Services as a vendor and customer role alike. * Encompasses strong leadership and successful team-building capabilities combined with excellent technical and project related communication, presentation and customer service skills. Program Management responsibili...
Tags for this Online Resume: Cms, Genesys, Management, Project Management, Support, Call Center, Information Technology, Project Manager, Sales, Firewall
Administrative Assistant - 15 Years of Experience - Near 02155
A client-focused bilingual professional with a Twenty-plus year track record of managing internal and external relationships a detail-oriented thinker and able to recommend high-level and granular solutions to the various stakeholders involved an analytical team leader with top-notch people and relationship skills. Record of accomplishment in strategic planning resulting in increased efficiency and improved delivery of serv...
Tags for this Online Resume: Advertising, Payroll, Purchasing, Receivables, Scheduling, Employee Relations, Firepond Contact Center, Training, Best Software, Management, advertising, payroll, purchasing, receivables, customer care, customer service, training, best software, management, scheduling, employee relations
Operations - 9 Years of Experience - Near 35630
To lead and direct a team and have the opportunity to further the growth and success of the company as a Manager.
Tags for this Online Resume: call center management, Group Operations Manager, Strong working knowledges of contact center industry, multi-channel customer support (Chat, E-Mail and Phone), Hiring, Interviewing, operational reports analysis, implementation of new business, Call Center, Complaints
