A client-focused bilingual professional with a Twenty-plus year track record of managing internal and external relationships a detail-oriented thinker and able to recommend high-level and granular solutions to the various stakeholders involved an analytical team leader with top-notch people and relationship skills. Record of accomplishment in strategic planning resulting in increased efficiency and improved delivery of services. Expert in planning and integrating new customer prospecting campaigns increasing agencies acquisition rate by an average of 49% year to year

Highlights:

• Advertising
• Payroll
• Purchasing
• Receivables
• Scheduling
• Employee Relations
• Firepond Contact Center
• Training
• Best Software
• Management
• advertising, payroll, purchasing, receivables, customer care, customer service, training, best software, management, scheduling, employee relations