Description
Summary: * A highly motivated, results-focused Senior Telecom Infrastructure Project Manager with more than 20-year experience in Engineering, Management, Sales and Services as a vendor and customer role alike. * Encompasses strong leadership and successful team-building capabilities combined with excellent technical and project related communication, presentation and customer service skills. Program Management responsibilities - managed other Project Managers. * Resourceful problem solver and magnificent entrepreneur with proven ability to bring quick resolution to challenging situations. * Implementation of Cisco IPT Call Center Platform - Unity Massaging System - Routers and Switches. * Implementation of Cisco VoIP Call Manager System Platform - Routers and Switches. * Implementation of Avaya Aura Suite Platform Avaya Modular Messaging - CMS - Routers and Switches. * Relationship builder with vendors, clients and team members alike. * Experience using MS Project, JIRA, Clarity, PMUWS, Planview, Stamp and other financial spreadsheets. * Financial management responsibilities to forecast, identify actuals and manage variances to a maximum 2%. * 24 by 7 service support management experience. * Data and Voice infrastructure design discussions with company architects. FSD documentation development. * Financial responsibilities and accountability to provide monthly forecasting, actual, capture and variance expectations. * Associated with PMI structured PMO organizations, PMI training and practice for the PMP certification. * Contact Centers - QM - WFM - IVR - CTI - Predictive Dialers - Call and Screen Recording Systems such as QFinity, NICE, Calabrio, NUANCE, Verint, Genesys CTI etc. * Data Center Implementations, Migrations, Relocations, Expansions - Vendor Management. * Carrier Vendor Management - Connectivity to remote, local and campus environments. BICSI - RCCD training and experience. Experienced with different technologies such as Virtual Hosted Desktop, Active Directory Domain Controllers, Site expansions and relocations, decommissions, as well as new site implementations. Extensive use of RPM tools such as Clarity. * Coordinated late night and early morning change implementations at least once a week during the length of the projects. Responsible for managing project implementations within Data Center environments. Added the necessary circuits and equipment to allow for the new bandwidth demand as well as servers for new applications, databases and security. * Contact Center technology production management and support, technology change and implementation management, program & project management, enterprise technology infrastructure project management, financial services product application development and enhancements, project office management, business application re-engineering.
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