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Online Resumes with "contact center "
Project Manager - 10 Years of Experience - Near 61010
PROFESSIONAL SUMMARY An accomplished Project Manager with extensive experience working with customers on department improvements and navigating change. This includes Business Process and IT projects as well as Business Continuity and Disaster Recovery plans. AREAS OF EXPERTISE * Project Management Methodologies * Reengineering Execution * Business Continuity Planning * Telecom/Voice Network Architecture * IP Enablement * Co...
Tags for this Online Resume: AVAYA, Cisco, Cms, Forecasting, Intelligent Call Management, Microsoft PowerPoint, Project Management, Project Manager, Documentation, Project Methodologies
Director
Skills Summary Leader with extensive experience in building, analyzing, and operating high volume customer contact center operations. Skilled in new technology implementations and developing world class customer service operations. Excellent background in process improvement utilizing programs such as TQM and Six Sigma to create a greater return on investment. Experienced in creating strategies to improve customer satisfact...
Tags for this Online Resume: Call Center, Bankruptcy, Insurance, Insurance Claims, Customer Relationship Management, Integrate, Project Management, Project Manager, SAP, Siebel, Workforce
Program Manager - 15 Years of Experience - Near 85378
Qualifications: * Experienced customer service contact centers and retail sales manager with a history of voluntary direct report attrition less than 10% annually. * Eight years as a Certified Lean/Six Sigma Black Belt. * Direct leadership of more than 15 initiatives that improved company profitability and/or growth resulting in over $25 million in verified revenue streams.
Tags for this Online Resume: Leadership, Management, Auto Insurance, Documentation, Lean, Process Improvement, Program Manager, Quality Assurance, Retail, Retail Sales, Customer Service
Sales Manager - 15 Years of Experience - Near 85085
COVER LETTER: To whom it may concern I am a highly driven world class business professional with over 17 years' experience of IT process outsource solutions, of which I have spent 10 years, working with finance and accounting . This includes having responsibility as the Global Client Principal with some of the world's largest brands including Honeywell, Ford, Royal Bank of Scotland, Jaguar Land Rover Cars, BMW, Electrolux a...
Tags for this Online Resume: Accounting, Accounts Payable, Cash Flow, Email, Financial, Financial Services, Honeywell, Management, Outsourcing, Receivables, Content Management
Director - 20 Years of Experience - Near 78256
Tags for this Online Resume: Management, Financial Management and Analysis, Sales & Customer Service Management, Business Transformation / Integration, Strategic Planning, Process & Control Evaluation / Improvement, Public Speaking, Contact Center Site President, Board Committee / Public Service, Risk Management
Contact Center and Unified Communication Senior Consultant - 12 Years of Experience - Utah
Professional Summary Over 12 years of international experience in Unified Communications and Contact Center field. Result-oriented professional is recognized for his commitment, expert technical background, communications skill and fast learning ability. Accustomed to working under pressure, with multiple projects simultaneously and short deadlines. Main skills/experience include: * Project Management * Customer Experience ...
Tags for this Online Resume: Computer Telephony Integration (CTI), Desktop Computer, Integrate, Interactive Voice Response, Professional Services, Services, Voice, Software, Software Development, ACD, Contact Center, Unified Communications, Avaya, Agile, Scrum, SIP, SOA, SaaS, Call Center
Telecommunications Sales Agent - 18 Years of Experience - Near 33177
Summary: Accomplished Solution Sales Expert in the Contact Center Software and Technology space 17+ years of Managing Complex Sales Cycles. A phenomenal Team Motivator and Leader. Passionate, Tenacious, and Results-Driven. A "make-it-happen" professional with the ability to build C-Level relationships by understanding key business challenges/applications and demonstrating how Enterprise Software Solutions can help to get mo...
Tags for this Online Resume: Remote Home Office, Enterprise Software, Contact Center Industry, Solution Sales, Business Development, Sales, Telecommunications, Channel Manager, Cloud Services, ISP, Call Recording, SaaS, UCaaS, Director of Sales
Director, Service, Outsourcing, Client Experience - 20 Years of Experience - Near 92630
To work within company that my experience can contribute to a great customer experience, while contributing to the growth and profitability of the company.
Tags for this Online Resume: Global Service, Account Management, Customer Experience, Cost Control, Global Support, Contract management, Vendor Management, Customer Relationship Management, Management, P&L/Budget Management, CRM Management, Support, Strategic Initiatives, Warranty Management, Call Center Operations
Customer Service Manager - 19 Years of Experience - Near 92626
Tags for this Online Resume: Human Resources, Direct Sales, Integrate, Management, Project Management, Sales, Insurance, Contact Center, Call Center, Scheduling
Financial Advisor - 20 Years of Experience - Near 04096
* Build client relationships Financial investments retirement planning and insurance product sales Experience in forecasting planning and expense management of corporate budgets Produced corporate financial reports for statutory/GAAP accounting income statements and balance sheets Relationships * Effective developing strong relationships to understand client/employee needs and achieve results Positive open leadership style ...
Tags for this Online Resume: non-profit, sales, Financial, fundraising, portland, relationship, client
Director - 10 Years of Experience - Near 60148
PROFESSIONAL SUMMARY Senior technology leader with 25 years of experience. Deep expertise in enterprise architecture and design. Graduate from Cornell with leadership and executive management. Desire to drive and fix operations, helping executive management in branding issues, enterprise communications, and applications management. Hands on technical expertise and SME skills. Managed large teams and handled $2 million - $20...
Tags for this Online Resume: AVAYA, Genesys, Cisco, People Soft, PWC, Unified Contact Center Enterprise, Consulting, Architect, Integrate, Management
Customer Service Manager - 15 Years of Experience - Near 55122
Tags for this Online Resume: Interactive Voice Response, Management, Telephony, Call Center, Firepond Contact Center, Forecasting, Planning, Scheduling, Strategic Planning
