Description
PROFESSIONAL SUMMARY Senior technology leader with 25 years of experience. Deep expertise in enterprise architecture and design. Graduate from Cornell with leadership and executive management. Desire to drive and fix operations, helping executive management in branding issues, enterprise communications, and applications management. Hands on technical expertise and SME skills. Managed large teams and handled $2 million - $200 million dollars project with time constraints. Eliminated redundant process and restored customer confidence. Detail oriented in UC, Contact Center, UCCE, Telephony, Quality monitoring, CRM, architecture, design, infrastructure and Information systems with customer centric approach, fast ROI, best practices, ITIL, six sigma, ease of use, overall business sense and total customer satisfaction
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