Description
Skills Summary Leader with extensive experience in building, analyzing, and operating high volume customer contact center operations. Skilled in new technology implementations and developing world class customer service operations. Excellent background in process improvement utilizing programs such as TQM and Six Sigma to create a greater return on investment. Experienced in creating strategies to improve customer satisfaction results which will increase customer retention. Highly efficient in the areas of project management, forecasting, staffing projections, risk analysis, and quality control.
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