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Online Resumes with "contact center "
Senior Operations Manager with extensive management experience
A pro-active, goal-driven professional with proven success in motivating, coaching, and developing people. Seeking a challenging Senior Manager or Director position in a contact center environment.
Tags for this Online Resume: Phoenix, Leadership, Performance Management, Contact Center, Customer Service, Call Center, Management, Recruiting
Manager - 20 Years of Experience - Near 15473
A tenured technical manager with extensive experience in project management. Extensive leadership of engineers in the call / contact center environments around the world developing a diverse background of all aspects of call centers. This includes network call routing, call delivery, reporting, and process improvement. Other strengths: • Project Management • System Maintenance Management • Vendor Management • Resource M...
Tags for this Online Resume: Greater Pittsburgh Area, Telecommunications, Information Technology, Call Center, toll Free Routing, Aspect, Genesys
Operations - 3 Years of Experience - Near 79904
As an experienced sales and service management professional seeking an opportunity to become vital member of a dynamic and innovative organization.
Ideal Companies: 1963, 1963, 1963, HCA, Uber, Fedex, UPS, Lifelock, ChikFila, Ford, ADP, USAA, GEICO, Disney
Tags for this Online Resume: MBA, procurement, mexico, insurance, Spanish, bilingual, supply chain, logistics, communication, customer service
CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631
Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...
Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.
Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Customer Service Manager - 20 Years of Experience - Near 60491
I am interested in managing a customer service contact center. Driven to recruit properly, train completely, and coach representatives to their potential. Interested in products for the center to be furniture, household products, appliances, flowers, decorating and design.
Tags for this Online Resume: Manager, Chicagoland, salesforce.com, training, quality assurance, coaching, recruiting, positive
Project Managers - 12 Years of Experience - Near 92603
Telecom service integrator or infrastructure director
Tags for this Online Resume: ServiceNow, ININ, Amdocs, Unified Comunications, telecom, contact center, infrastructure, service provider
Customer Service Manager - 17 Years of Experience - Near 02131
An accomplished customer service professional demonstrating commitment and growth throughout my career with over 18 years of call center/customer service experience. Using extensive customer service experience to build internal and external relationships, identify innovative possibilities for problem resolutions, and motivate staff to meet and exceed client expectations and departmental servicing goals.
Tags for this Online Resume: Customer Service, Call Center, Contact Center, Operations Manager, Management, Coach, Leadership, Mentor
Major Account Executive - 20 Years of Experience - Near undefined
Analytical, highly adaptable professional with extensive experience enhancing operations across enterprise. Expertise in leading profit-generating operations through strategic planning, increasing productivity levels, implementing technology solutions, and providing high-end customer service. Skilled in aligning end-user needs with long-term resolutions to complex challenges. Excellent at developing, deploying and evaluatin...
Tags for this Online Resume: VoIP, Call Center, Contact Center, PBX, SIP, IVR, Self Service, ACD, Unified Communications, Workforce Management, Quality Monitoring, Interactive Intelligence, Social Selling, Social Sales, Social Media, Customer Service, Customer Relationship, Customer Experience, Salesforce Administration, Seibel Sales, Seibel Call Center, Cisco ICM/UCCM Enterprise, Cisco IPCC Enterprise, Cisco IPCC Express, Cisco Customer Voice Portal, Cisco AVVID, Avaya G3R ECS/EAS, Avaya Aura Session Manager, Avaya Customer Interaction Suite, Avaya Modular Messenger, Nortel BCM, Nortel Call Pilot, NICE Systems, Aspect Solutions, Genesys Labs Framework CGE, Juniper Network Sales Associate, Juniper Network Sales Specialist, Witness Systems, Pegasystems, Blue Pumpkin, e911, vXML, Java, HTML, Visio, SQL, IEX, inContact, Davox, Microsoft MCSE, Sun Systems
Senior Executive Contact Center Manager of Sales Customer Service Operations CERTIFIED
Manager - 20 Years of Experience - Near 77433
Technically sophisticated, customer-centric, and dedicated Contact Center professional, equipped with more than 20 years of experience in Technical Support Management and Contact Center Management including Healthcare Contact Center, IT Client Services, Corporate Help Desk, Desktop Support, and Training and Development. Expertise includes establishing contact centers, internal help desks, and providing technical support to ...
Tags for this Online Resume: Customer Care Manager, Client Services Manager, CalL Center Manager, Director, Manager, Customer Care Managment, Operations Manager, Organizational Development, IT Manager, Management
Director of IT - 17 Years of Experience - Near 43110
Experienced, results-driven IT professional with expertise in network and system administration, project management, security and telecommunications.
Ideal Companies: NFI, Brewdog, CWI Gifts, State of Ohio, US Government, Canal Winchester Schools, Capital University, Ohio State University
Tags for this Online Resume: Columbus, Microsoft Servers, VmWare, Cisco, Active Directory, Dell Servers, HP servers, Office
Manager - 19 Years of Experience - Near 45231
Equipped with over 19 years of comprehensive management experience involving business process outsourcing. Possessing sophisticated leadership and communication skills gained through extensive customer service/workforce management involvement. Charged by a fast paced, team-oriented work environment derived from the pleasure of achieving financial and business goals. Motivated to aid organizational growth and striving to ach...
Tags for this Online Resume: Cincinnati, Customer Service Manager, Contact Center Manager, Contact Center Supervisor, Professional, Manager, Floor Manager
