Technically sophisticated, customer-centric, and dedicated Contact Center professional, equipped with more than 20 years of experience in Technical Support Management and Contact Center Management including Healthcare Contact Center, IT Client Services, Corporate Help Desk, Desktop Support, and Training and Development. Expertise includes establishing contact centers, internal help desks, and providing technical support to optimize business operations while significantly reducing cost. Highly versed in all facets of project life-cycle development to address client needs and provide innovative technical solutions. Considered an out-of-box-thinker, natural self-starter, and performance-driven professional. Proven effectiveness to multi-task in a globally competitive, team-oriented, and fast-paced environment.

Highlights:

• Customer Care Manager
• Client Services Manager
• CalL Center Manager
• Director
• Manager
• Customer Care Managment
• Operations Manager
• Organizational Development
• IT Manager
• Management