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Online Resumes with "IEX"
Call Center Magician
Widely experienced professional with a strong record of increasing sales and operational efficiencies, developing and implementing complex processes and associated matrix training programs and eliminating work bottlenecks who delivers outstanding results through the ability to provide visionary solutions.
Ideal Companies: AT&T Johnson & Johnson Brighthouse Embarq
Tags for this Online Resume: Marketing, Budgeting and Efficiencies, Training and Development, Business Development, Quality Control
Call Center Director, 15 years Experience
Accomplished and motivated professional in call center operations, including Inbound and Outbound experience. Excellent communication and problem solving skills, experienced in P&L oversight, involving start up and growing business efforts. Track record of spear heading operational efficiencies in productivity to drive the bottom line. Excel in dynamic, demanding, dead-line driven environments while staying focused and comp...
Tags for this Online Resume: Avaya, IEX, KPI's
Resource Planning Analyst-4 years experience-IEX TotalView Workforce Management
Performance-driven Resource Planning Analyst eager to contribute dynamic analytical, organizational, and customer service skills toward supporting the employer in achieving business objectives
Workforce Management-Excel-IEX-CMS
to find a stable satisfying career with full-time remote work environment that utilizes my experience and software skills.
Workforce Management - Traffic Controller
To begin a career path utilizing my earned expertise in all operational procedures related to call center staffing; specifically with regards to responding at any time to Service Level requests thereby establishing a call center environment that will meet objectives without end. Additionally, I would hope this to cement with a successful and dependable Company.
Tags for this Online Resume: Call Center, Call Center, Traffic Controller, Traffic Controller, Avaya CMS Supervisor, Avaya CMS Supervisor, Facilitator, Facilitator, TotalView IEX, TotalView IEX, Insurance, Insurance
Customer Service Manager
A leadrship position in custmer service or call center operations.
Tags for this Online Resume: Call Center, Metrics, Peoplesoft, Oracle, IEX Totalview
Department Manager
Management professional with over 10 years in a call center environment with extensive project management experience. Utilize leadership, communication and interpersonal skills to build teams that meet/ exceed goals. Demonstrated skills that formulate business requirements and supporting project documentation, successfully managing project scope, risks and issues. Strengths include: Six Sigma Methodology, SOX compliance,...
Workforce Analyst
While I love my current job, I am looking to expand my career opportunities to enhance my value and professional worth as a chosen member of my manager’s team.
Tags for this Online Resume: Excel, Some Powerpoint, Word, Outlook, IEX, Empcenter
13 Years of excelling in Management position in a variety of environments
I am looking for an opportunity that will allow me to use my experience to continue to learn new skills and grow within the company.
Ideal Companies: Call Center/Customer Service- Any, Utility Billing - Any
Tags for this Online Resume: Call Center Management, Workforce Management, Executive Presentations, Forecasting/Budgeting, Performance Management, Project Planning, IEX, Real Time, Avaya, Visio, Lotus, PowerPoint, Excel, Word, Centruview, ADP EzLabor, Etime, PeopleSoft Financials, Teambuilding, Motivation
Extensive Call Center Workforce Management Experience
Call Center Operations professional with approximately 14 years' experience in Workforce Management and Business Analysis. Extremely dedicated individual with outstanding interpersonal and communication skills.
Ideal Companies: Progressive, Geico, Chase, Citicorp, United Health Care, World Savings, Washington Mutual, GE.
Tags for this Online Resume: Workforce Manager, Call Center Operations Manager
Customer Service Representative
Tags for this Online Resume: Customer Service, Account Management, Business Development, customer service supervisor
Work ForceManager -18 yrs experience -IEX ,CMS ,Manage Accelerated performances
Operations Management, Strategic Planning, Crisis Management, Critical Analysis, Process Improvement Strategies, Creative Problem Solving Skills, Proficient in Performance Management, Project Management, Diplomacy Skills, Training, Mentoring.
Tags for this Online Resume: Workforce Analyst, scheduling, IEX, CMS
