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Extensive Call Center Workforce Management Experience
Call Center Operations professional with approximately 14 years' experience in Workforce Management and Business Analysis. Extremely dedicated individual with outstanding interpersonal and communication skills.
Customer Service Manager
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Manager |
Highlights: |
Extensive technical experience in Workforce Management and Business Analysis primarily in Call Center Operations. |
Ideal Companies: |
Progressive, Geico, Chase, Citicorp, United Health Care, World Savings, Washington Mutual, GE. |
Education level: |
Associate |
Will Relocate: |
No |
Location: |
New England, ND |
Major Responsibilities
Lead a team of Sales Representatives to offer products and services with the organization focused on Integrity Sales model. Workforce Manager responsibility focused on business planning to ensure appropriate resources (technical and people) were available to meet workload and service demand.
