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Department Manager
Management professional with over 10 years in a call center environment with extensive project management experience. Utilize leadership, communication and interpersonal skills to build teams that meet/ exceed goals. Demonstrated skills that formulate business requirements and supporting project documentation, successfully managing project scope, risks and issues. Strengths include: Six Sigma Methodology, SOX compliance, oral presentations, coaching, Q/A monitoring, employee training, performance analysis and goal development, recruiting strategies, negotiation skills, problem solving and time management. Proficient in Microsoft Word, Excel, Access, Powerpoint People Soft, LAN/WAN Network systems, Call Center Software; IEX, Meridian and Center VU. Auto- dialer and Verint. A team oriented dependable professional who takes pride in his work.
Supervisor
About Me
Industry: |
Management & Business |
|---|---|
Occupation: |
Supervisor |
Education level: |
Certification |
Will Relocate: |
Yes |
Location: |
Mesquite, TX |
