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Online Resumes with "contact center "
Project Manager - 20 Years of Experience - Near 77573
SUMMARY: * Excellent Technology and Operations Manager with several years of accomplishments in telecommunications management, Command Center Project Manager, DAS design RF communications systems, Installation of Distributed Antenna System Radio, mobile network hardware, BES, and RF Antennas, desk top supporting mobile end devices and installing BlackBerry Device Applications, system-level design, and troubleshooting implem...
Tags for this Online Resume: Networking, Test, ATG Dynamo Application Server, PDF, Project Management Office, Telecommunications, Active Directory, AVAYA, Firmware, Install, software, agile, java, sql, linux
Business Graduate Teacher - 20 Years of Experience - Near 33327
Experienced career in planning, organizing, developing and improving organizations, while leading strategic marketing, sales, management projects & turn-key-operations. Proven professional track path, with a record of accomplishments, built on the ability to produce results and bottom line growth with solid exposure in Local & Latin America Markets. Considered a knowledgeable resource creating direct marketing strategies, t...
Tags for this Online Resume: Advertising, Integrate, Marketing Management, Management, Customer Relationship Management, Bilingual, New Business Development, Business Development Manager, Marketing Strategy, instructor, teaching, education
Senior IT Manager
PROFESSIONAL SUMMARY DATAPREV - Empresa de Tecnologia e Informações da Previdência Social, RJ Public Company with five System Development units and three data centers. Among other services, processing the monthly payment of circa 32 million pension benefits and managing the National Social Information Database (CNIS), which is composed of 26.6 billion cadastral and labor information of the Brazilian citizen. IT Services Man...
Tags for this Online Resume: pmp, it jobs, pmo, unified communication, itil, Project itil pmp pmo erp saas cloud implementation
Manager - 20 Years of Experience - Near 95835
CAREER SUMMARY * Project management and portfolio consulting experience with fortune 500 companies. * Extensive bilingual contact center experience, in a dynamic bilingual inbound care and escalation environment (Office of The President AT&T, Retention Team) * Training and process implementation experience. * Strong team player with extensive regional/global experience * Excellent organizational skills, fast learner, abilit...
Tags for this Online Resume: AT&T, Integrate, Training, Complaints, Customer Service, HR, Human Resources, Management, Bilingual, Consulting, SAAS, cross functional, project management
Director - 20 Years of Experience - Near 53027
Profile Values centered, results driven top performer with a proven track record of progressively responsible experience, including executive responsibility over operations, sales, contact centers, service, credit and collections, information technologies, and strategic planning. * Customer experience oriented change agent, introducing innovation and leading team to enhanced performance * Results-oriented leader with focus ...
Tags for this Online Resume: Sales, Acquisitions, Call Processing, Credit and Collections, Due Diligence, Licensing, Order Processing, Project Leader, Project Management, Support, sales
Customer Service Manager
Qualifications Quality and Process Improvement * Have worked in a Quality role for 15 years including being certified in Six Sigma by Air Academy during my tenure. * Supported Pharmacy Operations and Contact Center for Fortune 20 company by providing a diverse set of skills and knowledge related to Policy and Procedure development and adherence, error proofing, Call Quality Program Design and Monitoring of State and Federal...
Tags for this Online Resume: Banking Industry, Encryption, POS, Project Coordinator, Quality, Quality Assurance, Services, Data Entry, Firepond Contact Center, Leadership
Proven IT Project Manager
I want to use my vast experience in IT project management to assist companies implement and support the key business systems for their organization. I have a proven track record managing projects on-time and in-budget and improving team efficiency and quality.
Ideal Companies: Deloitte, Oracle, Freddie Mac
Tags for this Online Resume: Agile, SCRUM, SDLC, Federal Contracting, O&M, PeopleSoft Financials, Oracle, Cloud, distributed team
Sales Manager
AREAS OF EXPERTISE Strategic & Tactical Planning National Account Management Multi-Site Contact Centers Customer Service Finanncial Mgmt./Cost Control Forcast Development and Management Distribution Channel Management Enterprise Software Sales Talent Recruitment and Development Reward and Recognition Planning Sales Force Automation Capital Equipment Sales
Tags for this Online Resume: Business Plan, Pharmaceutical Industry, Sales, Distribution, Inside Sales, Management, P&L, Compensation, Customer Relationship Management, Lead Qualification
Operations Manager
Tags for this Online Resume: Call Center, Senior Operations Manager, Contact Center Manager
Project Manager
Qualifications Quality and Process Improvement * Have worked in a Quality role for 15 years including being certified in Six Sigma by Air Academy during my tenure. * Supported Pharmacy Operations and Contact Center for Fortune 20 company by providing a diverse set of skills and knowledge related to Policy and Procedure development and adherence, error proofing, Call Quality Program Design and Monitoring of State and Federal...
Tags for this Online Resume: Banking Industry, Encryption, POS, Project Coordinator, Quality, Quality Assurance, Monitoring, Audit, Call Center, Data Entry
Senior Vice President - 15 Years of Experience - Near 75035
ACCOMPLISHMENTS * Exceeded performance measures in all category related to contact center operations for over 23 years * Developed and implemented processes to reduce operational cost and increase efficiency with various banking operations functions * Championed off shore support to take advantage of world clock and reduce resolution time for transactions initiated by clients and Advisory members * Implemented offshore fulf...
Tags for this Online Resume: Customer Service, Service & Support, Audit, Financial, Protocol, Back Office, Banking Industry, Banking Operations, High Net Worth, Project Management
Engineering Manager
Provided consultancy expertise in 36 countries for Fortune 500 companies specializing in communications integration and collaboration engagements. Selected by McKinsey PWC and Capgemini to provide consultancy expertise for technical innovation projects analyzing and improving customer lifetime value. Contracted by the United States Space and Naval Warfare Systems Command (SPAWAR) to consult validate and manage several compl...
Tags for this Online Resume: Cisco, Annuity, Automation, AVAYA, Customer Relationship Management, Genesys, Integrate, Meridian, Oracle, SAP
