Description
Qualifications Quality and Process Improvement * Have worked in a Quality role for 15 years including being certified in Six Sigma by Air Academy during my tenure. * Supported Pharmacy Operations and Contact Center for Fortune 20 company by providing a diverse set of skills and knowledge related to Policy and Procedure development and adherence, error proofing, Call Quality Program Design and Monitoring of State and Federal regulations. Leadership & Development * Having led people for nearly 3 decades, I have been recognized as a flexible driven leader, who is passionate about attracting top talent, building collaborative and cohesive teams, and establishing an environment that is both positive in culture and productive against goals. Strategy & Analysis * With an effort toward continuous process improvement I have developed strategies that have proven to drive overall successes of the organizations I support. * I am a forward thinking leader who devotes time to market research, creative thinking, and community networking. * I am able to navigate complex situations which evolve into innovative solutions. * Experience in negotiating /Procuring contracts for services with support Vendors then leading implementation efforts for new services. Tina Holman
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