Description
Profile Values centered, results driven top performer with a proven track record of progressively responsible experience, including executive responsibility over operations, sales, contact centers, service, credit and collections, information technologies, and strategic planning. * Customer experience oriented change agent, introducing innovation and leading team to enhanced performance * Results-oriented leader with focus on creating value and driving operational performance through innovation and by leveraging technology * Investor and builder of strong organizations through strategic recruiting and placement, training, coaching, and development of staff while driving business results * Values-driven leader with ability to unite team in support of mission of the organization * Highly proficient builder of the omni-channel organization to enhance the customer experience * Proven ability to increase sales and provide motivation and leadership, and drive employee engagement * Experienced in strategic and tactical selection and management of BPO service vendors * Extensive experience in operational management across multiple sites and business units
Accomplishments
Highlights:
Keywords
