Description
Areas of Expertise * Startups, Mergers, Acquisitions * Large-scale Client Engagements * Project and Resource Management * Change Management, Gap Analysis * Custom CRM, Ecommerce, SaaS * Salesforce.com CRM, SteelBrick CPQ * Salesforce Sales, Service, Community Cloud * Salesforce Service Console, Task Ray, KB * Salesforce for Outlook, Lightning, Chat * Agile Scrum, Jira Administrator * Extraordinary Customer Experience * Global Contact Center Optimization * Metrics Design, KPIs, SLAs, NPS * Discovery Work Sessions, UATs
Accomplishments
Highlights:
Keywords
- Customer Relationship Management
- Ecommerce
- Integrate
- Interactive Voice Response
- Project Management
- Project Manager
- System design
- POS
- Professional Services
- Services
- Salesforce.com, Contact Center Specialist, Project Manager, Business Analyst, Director of Operations, Change Management, Process and System Optimization
- Customer Experience, Customer Service, Call Center Optimization
