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Online Resumes with "Contact Center Management"
Call Center Professional
Innovative Contact Center Executive with 20+ years of experience lifting customer experience for wide range of small-to-medium companies and Fortune 500 leader ITT. Inspire customer care and sales teams of 100+ to top performance with insightful approach. Quickly resolve pressing issues for internal and external customers to bolster overall service levels. Possess savvy business skills with qualifications including Benchmar...
Tags for this Online Resume: Budget Planning , Contact Center, CRM, Training & Development , Customer Satisfaction , Client Retention
Contact Center Management
Call Center Manager - Center start up experience
Bilingual, Contact Center Manager and Supervisor with over ten years experience developing and managing small to 100+ seat contact centers. Thorough knowledge of contact centers, multi-site management, capacity planning and technology. Consistently deliver 90% and higher service levels and exceeding contract deliverables.
Tags for this Online Resume: Call Center, Customer Service
Customer Service/Call Center Management - Contact Center Management Project Manager Help Desk Development
Obtain a position as a Helpdesk Manager with a progressive organization.
Global Management Executive
Global Support Operations / Multi-Site Contact Center Management / Customer Relationship Management Results-driven Management Executive with strong business savvy marked by blend of strategic, operations, technical acumen. Prior U.S. Navy Search & Rescue crewman with 12 years domestic and international corporate experience delivering significantly increased performance in senior management capacities for Fortune 500 co...
Ideal Companies: GE, HSBC, ING, Citi, Washington Mutual, USAA, Frito-Lay, Pepsico, Yum Brands, Countrywide, Intuit, Toyota Financial, other
Tags for this Online Resume: Executive, Customer Satisfaction, Customer Relations, Professional Services, Consulting, Technology, Software, Global Support, Operations, Contact Center Software, Call Center, Strategy, Team Building, Large Budgets, Project Management, Collections, Financial Services, Capital One, Aspect, Navy
Sr. Customer Service Manager, CRM, Contact Center Manager, Six Sigma Green Belt
Lead the customer service business, preferably in a contact center environment, toward best in class customer satisfaction.
Tags for this Online Resume: Technical Support Management, Global Program Management, CRM Big 5, Six Sigma Green Belt, High Performance Team Leader, Relationship Management, Contact Center Expert
Customer Service Manager
Tags for this Online Resume: Contact Center Manager, Manager, Section manager, Customer Service Manager
Customer Service Manager - Call Center Manager
With more than 20 years experience in Customer Service, I am a highly effective Contact Center Manager with extensive experience identifying, hiring and mentoring associates in a fast-paced team environment. My results-oriented approach includes a detailed background in metrics-based management, performance counseling, customer service and sales training. I possess an expert-level understanding of the complete customer co...
Tags for this Online Resume: Management, AccPac, Blue Pumpkin, Call Center, Customer Service , CMS
Contact Center Growth and Efficiency Expert
Over thirteen years of proven experience as an award winning contact center manager with an expertise in wireless and information technologies. Ability to train and maintain an enthusiastic, productive staff. Excellent experience in account management, center productivity, and exceeding center goals.
Ideal Companies: Sprint, Time Warner, Verizon, Convergys
Tags for this Online Resume: call center, client services, vendor manager, operations manager
Customer Contact Center Manager / Call Center
Management professional with experience in call center management, retail management, and hospitality management
Ideal Companies: Sears, American Express, SAS, Citigroup, Campus Partners
Tags for this Online Resume: Management, Call Center, Customer Contact, Customer Service, Sales, Manager, Professional, Business, Leader, Training
Experienced Sales/Service Manager
Desire position using my sales/service - contact center experience in the travel/hospitality industry whereby my global knowledge and supervisory experience can be utilized.
Tags for this Online Resume: Customer Service, Hospitality, Management, Contact Center Management, Sales, Crisis Management
Marketing Director
Looking to investigate opportunies in Marketing, Sales & Marketing, Client Services, Account Management, Relationship Management, Marketing Operations, Contact Center Management, Strategic Planning.
Tags for this Online Resume: Marketing, Sales , Relationship Management, Strategy, Communications, Direct Marketing , Strategic Marketing , Advertising, Integrated Marketing
