Over thirteen years of proven experience as an award winning contact center manager with an expertise in wireless and information technologies. Ability to train and maintain an enthusiastic, productive staff. Excellent experience in account management, center productivity, and exceeding center goals.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	6/2005 - Present

SCHOOL	MAJOR	YEAR	DEGREE
WGU	BMA	2006	Associate Degree

Highlights:

• Founding member of management staff in Palatka, FL • Successfully launched Information Technology program as first center project • Successfully managed all Operations for 200 agents on 2 programs • Successfully managed thirty million dollar revenue budget for on shore and off shore centers • Implemented mirror program in Makati City, Manila • Forecasted monthly to within 5% of goals • Administered Vendor Contract and managed billing

Companies I like:

Sprint, Time Warner, Verizon, Convergys

Presentation
Technology Solutions
Sales Support
Requirements Analysis & Specification
Leadership

• call center
• client services
• vendor manager
• operations manager

Responsible for managing $30Mil in revenue between two contact centers in on and off shore. Lead and guide 300 plus employees on site in successful operations of technical support program.