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Customer Service Manager - Call Center Manager
With more than 20 years experience in Customer Service, I am a highly effective Contact Center Manager with extensive experience identifying, hiring and mentoring associates in a fast-paced team environment. My results-oriented approach includes a detailed background in metrics-based management, performance counseling, customer service and sales training. I possess an expert-level understanding of the complete customer contact cycle and ensure staff consistently reaches their highest potential while identifying and implementing cost-effective processes and procedures for my employer.
Manager
About Me
Industry: |
Management & Business |
---|---|
Occupation: |
Manager |
Education level: |
High School/GED |
Will Relocate: |
Yes |
Location: |
Tustin, CA |