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Online Resumes with "Contact Center Management"
Manager - 19 Years of Experience - Near 45231
Equipped with over 19 years of comprehensive management experience involving business process outsourcing. Possessing sophisticated leadership and communication skills gained through extensive customer service/workforce management involvement. Charged by a fast paced, team-oriented work environment derived from the pleasure of achieving financial and business goals. Motivated to aid organizational growth and striving to ach...
Tags for this Online Resume: Cincinnati, Customer Service Manager, Contact Center Manager, Contact Center Supervisor, Professional, Manager, Floor Manager
Customer Service Manager - 20 Years of Experience - Near 33626
I am an experienced contact center director with extensive knowledge in call center sales, support, business analysis, management and employee development. I am in search of a new opportunity to utilize my leadership skills and abilities to improve customer service and satisfaction as well as bottom line results.
Tags for this Online Resume: Contact Center Management , Communication Skills, Root Cause Analysis, Process Improvement, Budget Management, Interpersonal Skills, KPI Development, Team Development
Workforce Manager-Call Center Fortune 100
To obtain a leadership role where I can use my knowledge, skills and abilities to develop others and create a successful business environment. I am eager to learn and grow into new and exciting roles as a leader and manager.
Tags for this Online Resume: Workforce Management, Senior Supervisor, Team Lead, Contact Center Supervisor, Contact Center Management, Resource Manager
Seinor Customer Service/Client Services manager - 20 Years of Experience - Near 76039
Senior manager for client services, operations, vendor management or any function in the contact center / supply chain area.
Tags for this Online Resume: Operations Director, Call Center Manager, Client Relations, Inside sales, Client Services , Operations, VP call center manager, Telecommunication, Account Manager, AT&T, Business Development, Utilities, Financial, Financial Controls, Inside Sales, Sales, Account Manager, AT&T, Business Development, Utilities, Financial, Financial Controls, Supply Chain, DFW Area
Director - 20 Years of Experience - Near 85249
SUMMARY Entrepreneurial senior leader with extensive experience growing organizations and managing contact center operations in customer service, higher education, sales, web chat, technical support, workforce management, collections, and shared services. Results-oriented and collaborative leader with experience in leveraging operational resources - people, process, technology, business partners - to improve operational eff...
Tags for this Online Resume: Management, Sales, Support, Web, Leadership, Coaching, Leadership Development, Call Center, Contact Center, Phoenix, Customer Service, Customer Experience, Sales Management, Inside Sales, Technical Support, Zendesk, MS Office, Avaya CMS, Workforce Management, Live Chat, Six Sigma
Customer Service Manager
Professional Summary * Innovative, results oriented and dedicated team member with 25 years of contact center and customer service experience. Ultimate customer experience is key to loyal guests. * Builder and maintainer of employee, customer and vendor relationships. * Consistent top performer. Strong strategic thinker and team builder. * Experienced in opening call centers from the ground up along with remodels and upgrad...
Tags for this Online Resume: Email, Management, Recruiting, Sales, Travel, Call Center, Coaching, Consulting, ACD, Automatic Call Distribution
Manager - 15 Years of Experience - Near 28262
Areas of Expertise Operations Management Contact Center Management Performance Management Company Ethics and Values Training Customer Satisfaction Enhancement
Tags for this Online Resume: Assessments, Call Center, Capacity Planning, Management, Process Improvement, Quality Assurance, operations manager, operations, performance
Manager - 20 Years of Experience - Near 95014
Summary * Lead Enterprise Architect * Digital Transformation & Transition Architect * Business Requirements Head * Solution/Integration/Data - Architect * Business Analyst * Development Lead / Developer Focus Areas * Transformational Programs * Business, Integration & Enterprise Architecture * Global IT Outsourcing / Transition IT Strategy & Governance * ADM & Managed Services Delivery Significant International Multisite ( ...
Tags for this Online Resume: Nortel, Outsourcing, Data Management, Management, POS, Unified Modelling Language, Architect, ATG, BEA Tuxedo, BEA WebLogic
Customer Service Manager - 18 Years of Experience - Near 48081
CAREER SUMMARY Results-driven and growth-focused management executive with more than 18 years of progressive success in contact center management for small to medium-sized business and Fortune 500 corporations. Proven track record of delivering results in high volume high visibility environments. Strong directional communication skills and knowledge of call center technology such as ACD systems, IVR, PBX, IEX/TCS, and CMS. ...
Tags for this Online Resume: Account Management, Business Development, Management, Sales, Sales Training, Support, Training, Financial, Call Center, Call Center Management, customer service, call center, leadership
Operations Manager
Tags for this Online Resume: Call Center, Senior Operations Manager, Contact Center Manager
Specialist - Voice Networks
An experienced IT professional with 7 years of experience in various Voice Products (Avaya Products Communication Manager 6.x, Session Manager, SMGR, Acme 4500 SBCs, Gateways, Avaya-Nortel CS 1000M PBX, Contact Center Manager 6.0, Aspect Unified solutions). * Have problem solving skills with effective client and vendor management. * Providing L2/L3 support to various Line-O-Businesses running at different locations on Avaya.
Tags for this Online Resume: Voice, AVAYA, Messaging, Nortel, Pbx, Gateways, Support, Technical Support, Automation, Troubleshooting
Loan Officer - 20 Years of Experience - Near 18966
Summary of qualifications Profit driven executive with core competencies in Collections, Loan Servicing Operations and Contact Center Management. Proven experience in start-up initiatives, project implementation, cross-functional teamwork, development of policy and procedure and compliance management. Expertise: Client Relations * Collections / Asset Management * Contact Center Operations * Loss Mitigation & Foreclosure * C...
Tags for this Online Resume: Quality Assurance, Test, FACETS, Mortgage Loans, Compliance, Call Center, Collection, Credit Cards, Customer Service, Insurance
