Summary of qualifications Profit driven executive with core competencies in Collections, Loan Servicing Operations and Contact Center Management. Proven experience in start-up initiatives, project implementation, cross-functional teamwork, development of policy and procedure and compliance management. Expertise: Client Relations * Collections / Asset Management * Contact Center Operations * Loss Mitigation & Foreclosure * Customer Service Management * Loan Servicing Transfer Administration * Quality Assurance & Vendor Management * Operational Risk Management * Process Improvement and Strategic Leadership

Highlights:

• Quality Assurance
• Test
• FACETS
• Mortgage Loans
• Compliance
• Call Center
• Collection
• Credit Cards
• Customer Service
• Insurance