Management professional with experience in call center management, retail management, and hospitality management

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/2002 - Present
Bank One	(Confidential)	1/1998 - 5/2001
Missouri State University	(Confidential)	6/1993 - 8/1997
Ross Stores, Inc	(Confidential)	4/1990 - 8/1991
Trails End Resort/Motel	(Confidential)	5/1986 - 8/1989

SCHOOL	MAJOR	YEAR	DEGREE
Missouri State University	Business Management	1997	Bachelor Degree
Brigham Young University	Fashion Design and Merchandising	1990	Associate Degree
Glendale High School	General Business	1988	High School/GED Degree

TYPE	TITLE	URL	DESCRIPTION
Book	7 Habits of Highly Effective People	media url	This is an extremely important book that anyone interested in bettering him or herself should read.
Book	How To Win Friends and Influence People	media url	This book is especially great for those interested in becoming better leaders.
Book	Knock em Dead	media url	This is a great help for hiring managers and those seeking employment.

Highlights:

Companies I like:

Sears, American Express, SAS, Citigroup, Campus Partners

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
Change Management
Training
Team Building

• Management
• Call Center
• Customer Contact
• Customer Service
• Sales
• Manager
• Professional
• Business
• Leader
• Training

Presently lead a highly motivated staff of customer service and sales agents in a customer contact/call center environment.