Description
Accomplishments * * National Geographic Society/Partners (2006 - Present) Operations Consultant for retail catalog/web division working with division President, Executive VP of Merchandising, VP of Operations. * Evaluated, advised and implemented new methods to increase fulfillment at peak times, including training, motivation and recognition with sub contracted employees, resulting in increased fourth quarter billing, decreased fourth quarter shipping costs and lower staff turnover. Worked with Merchandising team to reduce customer returns, create new packaging designs, new packing methods and improve customer experience. Identified ways to capture data to improve visibility. Proposed exit strategy for liquidation of customer returns and dropped SKU's. Worked with third party contact center evaluated, advised and implemented new methods to improve customer satisfaction and experience. Improved training material/methods to increase product knowledge and overall productivity. Created /implemented annual upsell program, introducing a six-figure additional revenue stream. Sourced new vendors and managed relations including associated budgets and all invoicing. * *
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Operations Consultant | / - Present |
| (Confidential) | Business Consultant | / - Present |
| (Confidential) | Director Of Operations | / - Present |
Accomplishments
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