Description
SUMMARY OF QUALIFICATIONS Over 20 years Contact Center/Telephony experience Maintenance Administrator of PBX/VoIP systems Nortel CS1000 PBX (SME of Nortel Platform, Skills based routing) CUCM 8.5 UCCE/CVP 8.5 /IP IVR Unity Connection CUIC Reporting Verint Impact360 Call Recording Workforce Management PRESENT POSITIONS
