Description
PROFESSIONAL SUMMARY An energetic "roll-up the sleeves", trustworthy, results-oriented leader with a "can-do" work ethic and a passion for winning. Extensive multi-site contact center / customer care experience in both domestic and international operations. Creator of global customer service and training operations for start-up company. Recognized leader in starting up or rejuvenating contact centers, driving organizational change, establishing high performing teams, promoting employee value, and structuring a positive empowered culture. Consistency in performance turnarounds, reduction of customer and employee attrition, and achievement of stretch fiscal targets. Areas of Expertise * Contact Center Executive Leadership
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