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Online Resumes with "Manage calls"
Collections Agent - Near 22546
Accomplishments * High Customer Service Standards * Strong Problem Solving Ability * Conflict Resolution Proficiency * Dedicated to process improvement * Troubleshooting Skills * Managed call flow with up to 100 calls in queue per minute * Strategic-Relationship partnership-building skills-listening attentively, solving problem creatively, and using tact to find common ground and achieve positive outcomes when possible * 15...
Tags for this Online Resume: Customer Service, Call Center, Interest Rate, Troubleshooting, Financial, Financial Statements, Problem Solving, Process Improvement, Support
Bookkeeper - 15 Years of Experience - Near 54971
Summary Accommodating, Experienced Individual who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude. Accomplishments Exceeded corporate target for customer satisfaction for 12 months in a row. Managed call flow with up to 500 calls in queue per minute.
Tags for this Online Resume: Customer Service, Sales, Billing, Insurance, Medical, Medical Billing, Microsoft, Microsoft Excel, Microsoft Windows
Senior Level Marketing Executive
A versatile sales, marketing, and business development leader offers a proven track record of success across multiple industry segments, including healthcare, supply chain operations, privately-funded operations, and startups. Delivers creative branding and positioning strategies that achieve competitive advantage and yield revenue/market share improvements. Excels in managing multiple resources/projects (up to 150) simul...
Ideal Companies: Baylor Scott & White, Texas Health Resources, Methodist Health System
Tags for this Online Resume: marketing executive, vp of marketing, senior marketing position, healthcare marketing position, strategy, marketing, communications, business development, referral development, community relations
District Manager
Seeking a full time position where my skills and abilities will be utilized to achieve company and personal goals. 2014 - Present Regional Trouble Shooter-General Manager/ AARONS INC., Perth Amboy, NJ * P & L accountability for 8 stores. - Manage call flow for the region at 50 base calls an hour. - Resolve customer issues for the region in a clear, straightforward and courteous manner. - Direct recruiting for all positions ...
Tags for this Online Resume: Bilingual, Customer Service, Employee Relations, IBM AS/400, Inventory, Inventory Control, Sales
Call Center Executive | Customer Service | PMO | Process Management | Project Management | Sales | CRM
I am looking for an executive operating role within the consumer services industry. The position will be instrumental in building a world class customer center of excellence group and be a leading force in implementing the latest technologies for seamless omni- channel customer interactions. The role will serve as an advocate for the customer, have a relentless focus on innovative strategic thinking, and manage a team to g...
Tags for this Online Resume: Infrastructure, Call Center, Billing, Human Resources, Integrate, Accounts Receivable, Management, Root Cause Analysis, PMO, CRM, Sales, Customer Service, Salesforce, Project Management, Process Management
Director - 20 Years of Experience - Near 34695
Searching for an organization that provides a professional and challenging environment where my accumulative work experience can be utilized while gaining new best practices.
Tags for this Online Resume: Management, Litigation, Planning, Recruiting, Strategic Planning, Transportation, Call Center, Process Improvement, Leadership, Workforce Planning, Florida Operations, Director, Management, Call Center, Leadership, Administration
Customer Service Manager - 20 Years of Experience - Near 46160
Managed call centers in the U.S. Shanghai and Tokyo for Covance that drove a 99.8% on time performance result managing 1/3 of the Clinical Trials performed in the world. Launched a Department of Defense Human Resource Contact Center that earned a Center of Excellence Award from Purdue University for best in the country. Generated $3 million in revenue and cost savings with a 3 year Process Excellence / Six Sigma Program. Op...
Tags for this Online Resume: Customer Service, Contact Center, Call Center, Management, Director, Shared Services
Customer Service Manager
I, Robin Collins, have demonstrated characteristics of being assertive, organized, analytical and committed to establishing goal objectives that are delivered timely and accurately. I accomplish this through my personal commitment to prioritize and motivate personnel through team building and effective communication. I work best under pressure but will not be left idle I am a seeker of work to find the next task to take on ...
Tags for this Online Resume: Microsoft Exchange, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Scheduling, Web, Web Technologies, Workforce Management, Forecasting
Application Support - 12 Years of Experience - Near 08817
SUMMARY Experienced Lead Engineer in Healthcare Insurance, Workforce Management, Call Recording, Contact Center Technologies, Desktop Application testing and certification processes, Security Protocols, Policies and Access Control and Call Center Operations. Led the implementation of key Contact Center tools like IEX and Aspect Workforce Optimization (WFO) technology, NICE and Verint 100% call recording/quality monitoring p...
Tags for this Online Resume: Infrastructure, Web, Application Support, AVAYA, Cms, Support, Voice, Call Center, Desktop Applications, Desktop Computer
Telecomm Specialist - 18 Years of Experience - Near 98161
SUMMARY Technical professional with over 15+ Years of experience as Systems/Network Engineer, Analyst and Technical Management of Call Centers. Experience with Avaya Communication Manager (Avaya S8800, S87xx, S8500, S8300 & Avaya Media Gateways G700, G650, G450, G350 and Legacy Definity GS equipment. Trouble shooting skills and experience in handling Avaya PBX switches. A computer literate, reliable, forward thinking, energ...
Tags for this Online Resume: Avaya, VOIP, SIP, Communications, SBC's, CTI, ACCCM, Management, Nortel, Cabling
Human Resources Manager - 11 Years of Experience - Near 97040
Accomplishments Point person for benefits selection and plan implementation. Results: Benefits plans selected that were robust while satisfying corporate and employee financial constraints and accomplished a smooth open enrollment Conflict resolution in a corporate environment. Results: Earned the trust of the employees and management when resolving employee concerns and issues related to a variety of topics. Coach manageme...
Tags for this Online Resume: Compensation, Policies and Procedures, Employee Relations, Insurance, Journal Entries, System Implementation, Payroll, Advertising, Audit, Benefits
Customer Service Supervisor - 15 Years of Experience - Near 98366
Areas of Expertise Complaint Handling & Resolution Operations Management Call Center Management Customer Satisfaction Enhancement Team Supervision Sales Improvement Cost-Reduction Strategies Order Fulfillment Customer Service Management Customer Satisfaction Enhancement Team Supervision Sales Improvement Cost-Reduction Strategies Order Fulfillment Customer Service Management Complaint Handling & Resolution Operations Manage...
Tags for this Online Resume: Call Center, Sales, Statistics, Complaints, Corrective Actions, Policies and Procedures, Credit Card, Credit Cards, Troubleshooting, Appraisals
