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Online Resumes with "Manage calls"
Manager - 20 Years of Experience - Near 01545
Experienced and effective leader seeking a position in a company of growth. My experience includes team building, inventory management, internal audit compliance, and customer retention. Experienced working in a metrics, performance driven organization. My strengths include strong oral and written communication skills, ability to work independently and in a team environment.
Ideal Companies: Retail, Nonprofit, Distribution Centers
Tags for this Online Resume: Massachusetts, Microsoft Programs, Oracle, Customer Service, Osha Training, Human Resources, Hiring, Recruiting, Compliance, Infrastructure
Manager - 20 Years of Experience - Near 60608
I am a collection manager/ customer service manager with 20 years experiance managing call centers, law firms, 1st and third party creditors and agency
Tags for this Online Resume: Bad Debt, Civil Litigation, Financial, Financial Services, Insurance, Litigation, P&L, Services, Corrective Actions, ACD
VP Customer Services - Professional Services & Product Support
Seeking a Customer Service executive role (Professional Service and/or Product Support) which will be accountable for ensuring service is a competitive advantage that drives increased revenue, profit, customer evangelism, employee inspiration, and operational performance.
Ideal Companies: High Tech SW/HW/Network/Cloud - E.g., IBM, HP, Oracle, SAP, Microsoft, Google, Yahoo, AOL, Avid, Aspect
Tags for this Online Resume: Product Support, Professional Services, Operations Management, Customer Loyalty, Revenue and Profit Management, SaaS, NPS - Net Promoter Score, Turnaround Expert, Process Reengineering, Project Management, Operational Productivity and Efficiency, Employee Loyalty
Telecomm Specialist - 10 Years of Experience - Near 29420
JOB INFORMATION Career Objective To manage and collaborate with a team of telecommunications professionals to maintain and support voice, data and video communication systems and contribute to short and long-range organizational goals, objectives and strategic plans while managing resources, personnel and operational effectiveness. Professional Profile â?¢ Self-motivated individual with exceptional leadership, organiz...
Customer Service Representative - 20 Years of Experience - Near 64130
Proactive customer service professional with extensive background in problem solving, personnel recruitment, payroll, accounts payable/receivable, management, and call center
Tags for this Online Resume: kansas city area, dallas, tx area, call center, customer service, technical support, office assistant, accounts payable/receivable
Call Center Manager, Customer Service
Analytical strategist and results-oriented professional with a strong track record of delivering high impact initiatives in Service Delivery, Customer Relationship Management, Call Center, Customer Service as well as Staff Leadership, Training and Development. A recognized expert in operational efficiency who consistently plans, evaluates, validates and implements processes that reduce errors, increase productivity and dr...
Tags for this Online Resume: Service Delivery, Customer Relationship Management, Staff Leadership, Process Improvement/Analysis, Call Center Management
Senior IT Services Manager - 19 Years of Experience - Near 10956
Seasoned IT Management professional with 19 years of experience implementing complex systems, developing world class customer support teams and protocols and offering successful project management. Adept at infrastructure management, call center procedures and help desk best practices. Provides remote support tools and break/fix practices. Ability to work well with others in both a supervisory or support environment. Strong...
Tags for this Online Resume: Help Desk, Service, New York City
Vice President - 20 Years of Experience - Near 32765
Turned around failing businesses and developed healthy ones by increasing operational productivity and efficiency, improving employee and client satisfaction, raising revenue, reducing expenses, increasing profitability, and growing market share for businesses ranging from $0 to >$500M of revenue, with staffs from 0 to >800 employees, with clients whose Net Promoter Score ranges from negative/zero to more than 60, in geogra...
Tags for this Online Resume: Turnaround Specialist, P, General Management, Customer Loyalty, NPS, Operational Productivity , Professional Service, Professional Service, Management, Business Development, Due Diligence, Valuations, Professional Services, Project Management, Services, Account Management
Project Manager - 20 Years of Experience - Near 91745
Seeking a responsible and challenging position to utilize my skills and experience in Call Center Management and Technology Integration with a focus on achieving an efficient and cost effective service as well as suiting technology to enhance business operations while improving customer service.
Ideal Companies: Google, United Health Care, City of Hope, Inland Empire Health Plan, Edison
Tags for this Online Resume: ACD Design and Configuration, IVR Design and interface, Workforce Managment and Requirements, Call Center Design and Configuration
Vice President Customer Service Ellicott MD - 12+ years leadership within the Finance and Payment Industry
Solid management professional with deep experience leading Customer Service and Operations support functions driving account maintenance, problem-solving and trouble-shooting, staff support, and planning / implementing proactive procedures and systems to address and ultimately avoid problems. Proven successes managing and motivating service staff while bolstering accuracy and efficiency through continuous process improvemen...
Ideal Companies: Visa, Mastercard, American Express, EVO Payments International, Citi Bank, Bank of America, Capital One
Tags for this Online Resume: Leadership, Motivation, Process Improvement, Stategic Planning, Customer Experience, Quality of Service, Employee Engagement, Profit
Operations Manager - Call Centers and Hospitality industry- 20 + Years of Experience - Near 80903
Tags for this Online Resume: Colorado Springs, SAP, BPO, Verint, HR, KPI , Leadership , Results
Telecomm Specialist - 15 Years of Experience - Near 11795
Conscientious Voice Network Operations Professional with over 10 years experience supporting the Banking industry. Extensive experience in Communication Management with emphasis on administration, coordination and problem resolution. A technically skilled and dedicated team player who adapts quickly to changing environments. Specific programming experience with Avaya Site Administration, modular messaging, cisco call manage...
Tags for this Online Resume: problem solving, programming, call centers, panel wiring, technical support, vendor relations, employee training, troubleshooting
