Conscientious Voice Network Operations Professional with over 10 years experience supporting the Banking industry. Extensive experience in Communication Management with emphasis on administration, coordination and problem resolution. A technically skilled and dedicated team player who adapts quickly to changing environments. Specific programming experience with Avaya Site Administration, modular messaging, cisco call manager, call pilot.

Highlights:

• problem solving
• programming
• call centers
• panel wiring
• technical support
• vendor relations
• employee training
• troubleshooting