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Online Resumes with "Manage calls"
Supervisor-over 25 years of experience
To supervise in records management, call center, help desk
Network Operation Manager/Trainer - 27 years - AT&T Telecommunications
Successful and energetic leader seeking a position that will utilize my several years of experience in telecommunications which includes training, technical support manager, circuit designs (engineering) and the managing of call centers.
Customer Service Manger for Large Teams and Operations - Fortune 50 Experience - Bilingual
Over 10 years management experience for Fortune 50 company. Proven success at developing both large customer facing teams and back end operations teams. Superior expertise in process improvement, analysis, and efficiency optimization. Demonstrated excellence Quality Improvement; NPS (Net Promoter Score); Customer Survey; BPM (Business Process Management); PMP (Project Management Professional); IVR & ACD Management; Call Cen...
Tags for this Online Resume: Tampa, Customer Service Manager, Operations, Project Management
Operations Manager call center environment 8yrs experience
Master Degreed Operations Manager with 20+ years of progressively responsible experience providing customer service: managing and developing service staffs of up to 100 service professionals. 18 years of experience in the business and customer services industry with Pitney Bowes Management Services and Konica Minolta Business Solutions, Inc. Strong experience and expertise in supervisory management of operations and staff d...
Tags for this Online Resume: operations manager, customer service manager, call center management, on-site management, staffing, employee development
Sales Operation Manager - 5 years - SAP-AVAYA-CISCO -SALESFORCE Net Promoter score
Provides leadership & vision to develop a strong sales culture. Selects, manages, & develops a high performance sales team. Manages the call center sales organization to meet and/or exceed goals. Creates strategies to motivate, coach, & counsel the call center sales team. Develops strategies to enhance performance including technology, workflow, commissions, contests, leadership development, training needs, & quality pro...
Tags for this Online Resume: Sales Management, People Development , Time Management, Change Management, Project Management, Goal Oriented
Advanced customer service - 8 years with leading utility
To supervise & train others. Possibly manage call center operations
Advertising Sales Agent
Tags for this Online Resume: customer service,collision estimator,body shop manager,call center
World Class Customer Service Manager, Call Center Manager, Call center subject matter expert, 6 Sigma Customer service manager
I am a Customer Support Manager/Call Center Manager with over 15 years of service. Subject matter expert on Customer care and Call centers. I am a Green Belt in 6 Sigma and have a passion for improving processes thus reducing costs, increasing revenues and Customer Service.
Ideal Companies: Illumina, Republics Services, Verizon Wireless
Tags for this Online Resume: 6 sigma, Customer support manager, Project manager, Assistant Director, Technical Support, Training Manager, Workforce Manager
Project Manager - 7 years experience -Fairfield Ca
My six years of management experience at Kaiser Permanente have equipped me with a multitude of skills. Senior Management has often utilized my managerial skills by entrusting me with training new managers for the Call Center. I have trained New Employee Orientation and Final Employee Training for the Timekeeping Information Management System. I have provided administrative service for upper management and have been a li...
Senior claims adjustor/ Customer service and call center representative and/or manager.
To obtain a position and possible career where I can apply my skill as a certified Teacher/Substitute or the skills I possess in Hospitality, Customer Service and Leadership, a Coordinator, or Home Health Aide, as well as numerous years of Management in Call centers and Communication.
IT Service Desk Manager | Help Desk Manager | Manager of Desktop Support
Top performing Service Desk Manager with 20+ years experience who provides technological expertise, leadership while establishing and following change management procedures to ensure a high degree of internal customer service and sound execution. I provide and maintain service desk operational procedures in alignment with business operations requirements and corporate policies and am able to track, escalate, communicate, a...
Tags for this Online Resume: Miami, ITIL, Help Desk Manager, KPI's, SLA's, Process Improvement, Knowledgebase
Vice President
Seeking a challenging executive level position in sales management or call center management in the New England area.
