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Customer Service Manger for Large Teams and Operations - Fortune 50 Experience - Bilingual
Over 10 years management experience for Fortune 50 company. Proven success at developing both large customer facing teams and back end operations teams. Superior expertise in process improvement, analysis, and efficiency optimization. Demonstrated excellence Quality Improvement; NPS (Net Promoter Score); Customer Survey; BPM (Business Process Management); PMP (Project Management Professional); IVR & ACD Management; Call Center Operations.
Customer Service Manager
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Manager |
Education level: |
Bachelor |
Will Relocate: |
Yes |
