Description
Top performing Service Desk Manager with 20+ years experience who provides technological expertise, leadership while establishing and following change management procedures to ensure a high degree of internal customer service and sound execution. I provide and maintain service desk operational procedures in alignment with business operations requirements and corporate policies and am able to track, escalate, communicate, and resolve issues in a timely fashion with multiple stake holders. I effectively manage and mentor service teams by assisting and coaching staff by being a subject matter expert to provide leadership and expertise. My extensive management experience enables me to understand and translate strategic visions into tactical implementations. I'm ready to jump in and make things happen with positive thinking attitude, great communication skills, and technology acumen! SPECIALITIES: MCSE ♦ ITIL ♦ HDM ♦ Process Improvement ♦ Performance Analysis Customer Service ♦ Operational Management ♦ Call Center Operations ♦ Training & Coaching ♦ Policy & Procedure ♦ Budget Management ♦ Business Analysis ♦ Quality Assurance Seeking a true contributor who goes beyond what’s required to resolve end user problems? Contact me: Joemccray@yahoo.com
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