Turned around failing businesses and developed healthy ones by increasing operational productivity and efficiency, improving employee and client satisfaction, raising revenue, reducing expenses, increasing profitability, and growing market share for businesses ranging from $0 to >$500M of revenue, with staffs from 0 to >800 employees, with clients whose Net Promoter Score ranges from negative/zero to more than 60, in geographies ranging from local to multi-national. I primarily focus on businesses that deliver a professional service, provide product support, or both. Value can be added through direct personal management of the operations or as coach/mentor to key employees who are being groomed for executive development.

Highlights:

• Turnaround Specialist
• P
• General Management
• Customer Loyalty
• NPS
• Operational Productivity
• Professional Service
• Professional Service
• Management
• Business Development
• Due Diligence
• Valuations
• Professional Services
• Project Management
• Services
• Account Management