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Online Resumes with "Managed Call Center"
Sales Operation Manager - 5 years - SAP-AVAYA-CISCO -SALESFORCE Net Promoter score
Provides leadership & vision to develop a strong sales culture. Selects, manages, & develops a high performance sales team. Manages the call center sales organization to meet and/or exceed goals. Creates strategies to motivate, coach, & counsel the call center sales team. Develops strategies to enhance performance including technology, workflow, commissions, contests, leadership development, training needs, & quality pro...
Tags for this Online Resume: Sales Management, People Development , Time Management, Change Management, Project Management, Goal Oriented
Advanced customer service - 8 years with leading utility
To supervise & train others. Possibly manage call center operations
Advertising Sales Agent
Tags for this Online Resume: customer service,collision estimator,body shop manager,call center
World Class Customer Service Manager, Call Center Manager, Call center subject matter expert, 6 Sigma Customer service manager
I am a Customer Support Manager/Call Center Manager with over 15 years of service. Subject matter expert on Customer care and Call centers. I am a Green Belt in 6 Sigma and have a passion for improving processes thus reducing costs, increasing revenues and Customer Service.
Ideal Companies: Illumina, Republics Services, Verizon Wireless
Tags for this Online Resume: 6 sigma, Customer support manager, Project manager, Assistant Director, Technical Support, Training Manager, Workforce Manager
Project Manager - 7 years experience -Fairfield Ca
My six years of management experience at Kaiser Permanente have equipped me with a multitude of skills. Senior Management has often utilized my managerial skills by entrusting me with training new managers for the Call Center. I have trained New Employee Orientation and Final Employee Training for the Timekeeping Information Management System. I have provided administrative service for upper management and have been a li...
Senior claims adjustor/ Customer service and call center representative and/or manager.
To obtain a position and possible career where I can apply my skill as a certified Teacher/Substitute or the skills I possess in Hospitality, Customer Service and Leadership, a Coordinator, or Home Health Aide, as well as numerous years of Management in Call centers and Communication.
IT Service Desk Manager | Help Desk Manager | Manager of Desktop Support
Top performing Service Desk Manager with 20+ years experience who provides technological expertise, leadership while establishing and following change management procedures to ensure a high degree of internal customer service and sound execution. I provide and maintain service desk operational procedures in alignment with business operations requirements and corporate policies and am able to track, escalate, communicate, a...
Tags for this Online Resume: Miami, ITIL, Help Desk Manager, KPI's, SLA's, Process Improvement, Knowledgebase
Vice President
Seeking a challenging executive level position in sales management or call center management in the New England area.
Senior Director, Quality with 20 years of escalating responsiblilites
Senior Director of Global Quality with consistent success impacting and sustaining results. Articulate and ambitious professional with a solid background in quality management, call center management, change management, research and process improvement. Skilled in interpreting business challenges and incorporating process improvements to enhance productivity while driving business continuity. Proven success in leading and m...
Tags for this Online Resume: Quality Director, Process Improvement Director, Atlanta, GA, Lean Six Sigma Black Belt, C suite consultant
Sales Engineer
I am an experienced sales engineer with a background that spans a broad range of technologies, ranging from hardware (IBM mid-range, predictive dialing, PBX/ACD, IVR) to software (workflow, document/content management, call center, application development). My goal is to further my career, blending my experience in assisting customers to meet their business challenges and my technical skills, with the opportunity to learn ...
Operations Manager - 11 years of experience - Indianapolis
CORE MANAGEMENT & LEADERSHIP COMPETENCIES: P&L Financial Management ...Call Center Operations Management ... Marketing & Branding HVAC, Plumbing, Electrical Sales & Services ... Operational Productivity ... Human Resources Development, Training ... Key Performance Indicators ... Customer Relations Management (CRM) ... Vendor & Customer Contract Negotiations ... Advanced Computer Skills: MS Office Suite, et al
Tags for this Online Resume: Excel, MS Word , Power Point , Outlook
Medical Office Manager - 20 Years of Experience - Near 31558
• A highly skilled Director of Operations and Senior Collections Manager, with an Associate of Arts degree plus more than 29 years of hands-on leadership experience that includes oversight of large daily collections operations, financial reporting, P&L analysis, sales & marketing. • A Subject Matter Expert (SME), polished public speaker, presenter and trainer with an all-encompassing background that includes Human Resour...
Tags for this Online Resume: Process Improvement, FDCPA, Excel, Project Management, management, Word, Human Resources, collections
