• A highly skilled Director of Operations and Senior Collections Manager, with an Associate of Arts degree plus more than 29 years of hands-on leadership experience that includes oversight of large daily collections operations, financial reporting, P&L analysis, sales & marketing. • A Subject Matter Expert (SME), polished public speaker, presenter and trainer with an all-encompassing background that includes Human Resource management, Healthcare Revenue Cycle management, Call Center management and advanced skill in the CUBS database and reporting system as well as Microsoft Word, Excel, PowerPoint and Outlook software, in addition to the E-Oscar credit reporting verification system. • A profit-minded, process improvement specialist with exceptional team building qualities and excellent interpersonal and verbal/written communication skills; well organized and detail oriented.

Highlights:

• Process Improvement
• FDCPA
• Excel
• Project Management
• management
• Word
• Human Resources
• collections