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Online Resumes with "Managed Call Center"
Senior Level Marketing Executive
A versatile sales, marketing, and business development leader offers a proven track record of success across multiple industry segments, including healthcare, supply chain operations, privately-funded operations, and startups. Delivers creative branding and positioning strategies that achieve competitive advantage and yield revenue/market share improvements. Excels in managing multiple resources/projects (up to 150) simul...
Ideal Companies: Baylor Scott & White, Texas Health Resources, Methodist Health System
Tags for this Online Resume: marketing executive, vp of marketing, senior marketing position, healthcare marketing position, strategy, marketing, communications, business development, referral development, community relations
Call Center Executive | Customer Service | PMO | Process Management | Project Management | Sales | CRM
I am looking for an executive operating role within the consumer services industry. The position will be instrumental in building a world class customer center of excellence group and be a leading force in implementing the latest technologies for seamless omni- channel customer interactions. The role will serve as an advocate for the customer, have a relentless focus on innovative strategic thinking, and manage a team to g...
Tags for this Online Resume: Infrastructure, Call Center, Billing, Human Resources, Integrate, Accounts Receivable, Management, Root Cause Analysis, PMO, CRM, Sales, Customer Service, Salesforce, Project Management, Process Management
Director - 20 Years of Experience - Near 34695
Searching for an organization that provides a professional and challenging environment where my accumulative work experience can be utilized while gaining new best practices.
Tags for this Online Resume: Management, Litigation, Planning, Recruiting, Strategic Planning, Transportation, Call Center, Process Improvement, Leadership, Workforce Planning, Florida Operations, Director, Management, Call Center, Leadership, Administration
Customer Service Manager - 20 Years of Experience - Near 46160
Managed call centers in the U.S. Shanghai and Tokyo for Covance that drove a 99.8% on time performance result managing 1/3 of the Clinical Trials performed in the world. Launched a Department of Defense Human Resource Contact Center that earned a Center of Excellence Award from Purdue University for best in the country. Generated $3 million in revenue and cost savings with a 3 year Process Excellence / Six Sigma Program. Op...
Tags for this Online Resume: Customer Service, Contact Center, Call Center, Management, Director, Shared Services
Customer Service Manager
I, Robin Collins, have demonstrated characteristics of being assertive, organized, analytical and committed to establishing goal objectives that are delivered timely and accurately. I accomplish this through my personal commitment to prioritize and motivate personnel through team building and effective communication. I work best under pressure but will not be left idle I am a seeker of work to find the next task to take on ...
Tags for this Online Resume: Microsoft Exchange, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Scheduling, Web, Web Technologies, Workforce Management, Forecasting
Application Support - 12 Years of Experience - Near 08817
SUMMARY Experienced Lead Engineer in Healthcare Insurance, Workforce Management, Call Recording, Contact Center Technologies, Desktop Application testing and certification processes, Security Protocols, Policies and Access Control and Call Center Operations. Led the implementation of key Contact Center tools like IEX and Aspect Workforce Optimization (WFO) technology, NICE and Verint 100% call recording/quality monitoring p...
Tags for this Online Resume: Infrastructure, Web, Application Support, AVAYA, Cms, Support, Voice, Call Center, Desktop Applications, Desktop Computer
Telecomm Specialist - 18 Years of Experience - Near 98161
SUMMARY Technical professional with over 15+ Years of experience as Systems/Network Engineer, Analyst and Technical Management of Call Centers. Experience with Avaya Communication Manager (Avaya S8800, S87xx, S8500, S8300 & Avaya Media Gateways G700, G650, G450, G350 and Legacy Definity GS equipment. Trouble shooting skills and experience in handling Avaya PBX switches. A computer literate, reliable, forward thinking, energ...
Tags for this Online Resume: Avaya, VOIP, SIP, Communications, SBC's, CTI, ACCCM, Management, Nortel, Cabling
Customer Service Supervisor - 15 Years of Experience - Near 98366
Areas of Expertise Complaint Handling & Resolution Operations Management Call Center Management Customer Satisfaction Enhancement Team Supervision Sales Improvement Cost-Reduction Strategies Order Fulfillment Customer Service Management Customer Satisfaction Enhancement Team Supervision Sales Improvement Cost-Reduction Strategies Order Fulfillment Customer Service Management Complaint Handling & Resolution Operations Manage...
Tags for this Online Resume: Call Center, Sales, Statistics, Complaints, Corrective Actions, Policies and Procedures, Credit Card, Credit Cards, Troubleshooting, Appraisals
System Administrator - 18 Years of Experience - Near 94601
Summary of Qualifications: I've primarily been an independent consultant for the last 13 years. I have specialize in mail servers, mail server security and associated connectivity required for their operation. I have a very strong network operations background and have managed call centers and NOCs. I have a breadth of knowledge that assures reliable and stable operation of any technical environment. Experienced with Cisco ...
Tags for this Online Resume: Remedy, Cable Modems, Call Center, Domain Name System, Ds3, Modems, Network Administration, Networking, Routers, Scopus
Financial Manager, Branch or Department
SUMMARY OF QUALIFICATIONS * Extensive experience in credit management and call center operations. * Skilled at handling multiple tasks and projects simultaneously. * Effective problem-solver, Organizer, Team player. * Able to relate to people at many levels of business and management. * Successfully relocated and reestablished credit team form Baton Rouge to Atlanta and integrated into the Home Depot support infrastructure....
Tags for this Online Resume: Management, ACD, Automatic Call Distribution, Infrastructure, Vru, Accounting, Accounting Software, Data Warehouse, Firepond Contact Center, Payroll
Marketing manager - 15 Years of Experience
Areas Of Expertise * Event Logistics & Planning * Program Development * IT Customer Support Specialist * Contract Management * Venue & Facility Management * Project Management * Call Center Management * Training & Supervision * Strategic Planning * Cost Control & Budgeting * Coaching & Mentoring * Talent Management
Tags for this Online Resume: Management, Budget and Finance, Program Management, Help Desk Management, Events and Logisitics, Human Resources, Talent Management, Information Technology, Training and Development
Business Analyst
Highly accomplished professional with Twenty-five years of experience in Mortgage Default Servicing Loss Mitigation Risk Management Portfolio Manager Quality Control Audits Servicing Consultant Real Estate (TX license) Loan/Account Originations Processing and Jr. Underwriting Customer Service Collections Bankruptcy Foreclosure Real Estate Owned Vendor Management Call Center Operations Credit Training and Development Project...
Tags for this Online Resume: Insurance, Quality, Quality Assurance, Quality Control, Bankruptcy, Bilingual, Email, Appraisals, Assessments, Fraud
