SUMMARY OF QUALIFICATIONS * Extensive experience in credit management and call center operations. * Skilled at handling multiple tasks and projects simultaneously. * Effective problem-solver, Organizer, Team player. * Able to relate to people at many levels of business and management. * Successfully relocated and reestablished credit team form Baton Rouge to Atlanta and integrated into the Home Depot support infrastructure. * Decreased expenses while exceeding support objectives. * Ability to manager large and small groups of people effectively. * Analytical and results oriented management style.

Highlights:

• Management
• ACD
• Automatic Call Distribution
• Infrastructure
• Vru
• Accounting
• Accounting Software
• Data Warehouse
• Firepond Contact Center
• Payroll