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Online Resumes with "Managed Call Center"
Customer Service Manager - 14 Years of Experience - Near 85041
HIGHLIGHTS OF QUALIFICATIONS: Accomplished Program Manager / Business Manager and Call Center Management Professional offering over 20 years of successful performance, proven proficiency and accomplishments in: * Senior Benefits Advisement/Consulting - Arizona State Retirement System * Healthcare / (Medicare/Medicaid) Supervisory Experience and general back ground of Appeals & Grievances - US Health Dept. * Project & Busine...
Tags for this Online Resume: Bilingual, Call Center, Customer Service, Training, Cms, Medicare, Insurance, Management, Benefits, ACD
Project Manager - 20 Years of Experience - Near 48085
Experience Summary A seasoned Program/Technical Project Manager with 20 years' experience. Responsibilities of duties have included the migration and deployment of Infrastructure, Data Centers, Telecommunications, and ERP Applications. Has managed long term programs from $300,000 to $35 million. He has been involved from the conception phase through the training and transitional phase of these deployments. Responsible for t...
Tags for this Online Resume: Management, Infrastructure, Services, Information Technology, Citrix, CTOS, Joint Ventures, Microsoft, Microsoft Exchange, Microsoft Windows, Management, Infrastructure, Informaion Technology, Citrix, Microsoft, EMC
Sales Manager - 10 Years of Experience - Near 77493
Summary Energetic Call Center Manager with strong time management skills who thrives in a fast-paced, dynamic environment. Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives. Managed A national leader in the creation and distribution of register tape advertisement. A professional sales leader and motivator who undertakes complex ass...
Tags for this Online Resume: Cold Calling, Call Center, Distribution, Outside Sales, Sales, Corporate Accounts, Accounts Receivable, Customer Relationship Management, Inside Sales, Lead Generation, Sales Manager
Project Manager - 20 Years of Experience - Near 27518
Professional Summary Accomplished IT professional with over 20+ years of experience consisting of managing IT projects for both the Business and Information Technology, fostering relationships, (internal and external) and delivering quality business solutions on time and within budget for multimillion-dollar companies. Diverse industry experience includes: Pharmaceutical, Banking, Finance, Insurance, Telecommunications, Ene...
Tags for this Online Resume: Consulting, Budgeting, Training, Project Management, Software, Change Management, Insurance, Management, Metrics, Program Management, waterfall, crm
Customer Service Manager
Tags for this Online Resume: Series 7, Manager Customer service, Financial Services, Transfer agent, Manager call center, series 65, operation manager, financial services manager
Quality Assurance Director - 10 Years of Experience - Near 19138
Areas of Expertise Strategic Planning & Operations Performance & Process Improvement Lean Six Sigma Methodologies Business Development Change Management Vendor Management Contract Negotiations Financial Budgeting & Analysis Workflow Optimization Systems Implementation Quality Assurance Team Building Revenue Cycle Management Practice Management Call Center Operations Medicare Compliance
Tags for this Online Resume: Strategic Initiatives, Accounts Receivable, Workflow Optimization, Practice Management, Insurance, Operations, Budgeting & Analysis, Planning, Lean Six Sigma Black Belt, Process Improvement, Change Management, Systems Implementation, Revenue Cycle Management, Contract Negotiations, healthcare, Training, Patient Experience
President - 20 Years of Experience - Near 44017
Areas of Expertise * Revenue and Market Growth * Call Center Operations Management * Sales and Marketing Leadership * CSR Coaching and Staff Development * Strategic Market Planning * Technology Selection and Applications * Project Development and Management * Site Selection and New Center Start-ups CAREER HIGHLIGHTS * Delivered the best performing financial year in Ameridial's 23 year history and over five years, grew annua...
Tags for this Online Resume: Call Center, Customer Service, Program Management, Site Design, Site Selections, Start-ups, Voice, Email, Leadership, Management
Team Leader - 15 Years of Experience - Near 33496
Tags for this Online Resume: Configure, Help Desk, Microsoft Windows, Services, Information Technology, Inventory, IT Manager, Support, Technical Support, Web, Help Desk Manager, Call center Lead
Business Analyst - 4 Years of Experience - Near 07950
Summary: Senior VOIP Engineer, PM and Telecom Professional with 20 plus years experience. Avaya Expert, Solution Architect, Design, Implementation, Avaya IP Office, Presales, Support and PSTN. Developed a good grip on Avaya Products which includes Avaya Communication Manager, Avaya Aura Session Manager, Avaya System Manager, Call Center, CMS, AES and VOIP. Easily adapt to new environment and get up to speed quickly. 20 plus...
Tags for this Online Resume: Call Center, AVAYA, Cms, Servers, ESS, Messaging, Services, Technical Lead, Communications, Support, software, linux
Sales Manager - 20 Years of Experience - Near 30606
Areas of Expertise: Leadership New Business Development Revenue Growth Interpersonal Skills Customer Service Contract Negotiation Account Management Product and Industry Knowledge Trade Show Services Marketing Material Development Long Term Business Relationships P&L Accountability REFPRESENTATIVE ACCOMPLISHMENTS Maintaining key account relationships for 20+ years including AmericasMart, Hinman Dental, and Emerald. Consiste...
Tags for this Online Resume: New Business Development, Security, Services, Transportation, Business Development, Sales, Private Equity, Equity, ROI, Variance Reports, sales, business development, account executive, marketing
Quality Assurance Specialist - 18 Years of Experience
CAREER SUMMARY DU - EMIRATES INTEGRATED TELECOMMUNICATIONS COMPANY (PJSC). March 2014 to December 2015 Analyst - Premium Contact Centre Operations, Dubai Responsible to monitor across all line of business the net promoters score, Repeat call drivers, long calls, call drops and quality of service by monitoring calls for Premium Customers. Duty and Responsibilities * Analyze operational practices and develop procedures to mee...
Tags for this Online Resume: Front Office, HR, Business Skills, Call Center, Complaints, Email, Filing, Management
Director - 15 Years of Experience - Near 19438
QUALIFICATIONS SUMMARY Highly motivated healthcare insurance professional with 30+ years of management experience in the healthcare payer arena. Extensive background in healthcare operations, specifically claims, appeals, precertification, healthy lifestyles, case management and call centers. Candidate with proven record of exceeding management goals, implementing performance objectives and process improvements beyond expec...
Tags for this Online Resume: Home Health, Computer Aided Software Engineering, Customer Service, Inventory, Managed Care, Management, Inventory management, PEDIATRIC, Benefits, Blue Prints
