Summary Energetic Call Center Manager with strong time management skills who thrives in a fast-paced, dynamic environment. Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives. Managed A national leader in the creation and distribution of register tape advertisement. A professional sales leader and motivator who undertakes complex assignments, meets tight deadlines and delivers superior performance with passion. Possesses a strong understanding of how to communicate, lead and listen to prospects, customers and staff members. Operates with a strong sense of urgency and thrives in a fast-paced setting. Increased department revenue each year while lowering cost each year as well. Managed high call volume with tact and professionalism. Initiated operations improvements to improve overall call center productivity. Formulated and enforced Service Center policies, procedures and quality assurance measures. Management of corporate headquarters telemarketing department.Helped in developing our department from ground up to over $250k monthly. Post new hire ads, recruiting, interviewing, hiring, training of all new hires in my department. Build relationship of several outside sales reps and managers to understand and meet their needs. Listen to telemarketers calls to ensure accuracy of our process. Submit appropriate data for payroll. Create and submit sales reports, cost reports and all reports for my department. Ensuring that revenue increases while lowering cost. Manage and assign staff prospects thru lead generation & crm software. call center from initial start-up to full operational status. Developed all process controls and metrics for daily management of the Call Center.

Highlights:

• Cold Calling
• Call Center
• Distribution
• Outside Sales
• Sales
• Corporate Accounts
• Accounts Receivable
• Customer Relationship Management
• Inside Sales
• Lead Generation
• Sales Manager