Description
Professional Summary Accomplished IT professional with over 20+ years of experience consisting of managing IT projects for both the Business and Information Technology, fostering relationships, (internal and external) and delivering quality business solutions on time and within budget for multimillion-dollar companies. Diverse industry experience includes: Pharmaceutical, Banking, Finance, Insurance, Telecommunications, Energy, Government, and Manufacturing. A results oriented professional with a proven ability to identify and analyze business risks and issues, while effectively minimizing the impact on the project deliverables, budgets and delivery dates. * Key Areas of Experience: Project Management, Program Management, Business Systems Analysis and * Proven skills in managing both large ($7M) and small projects (<$100K) - some high visibility with importance on scope, schedule, budget and quality with both IT and the Business for over 10 years. * Managing of project details: SDLC deliverables, issues, risks, communication plan, change control and configuration management, addresses gaps, reviews lessons learned, tracks action items and project dependencies, obtains task updates from team members, determines resource needs and estimations, participates in phase gate reviews throughout the SDLC. Manages project financials (forecast (planned vs actuals), and resource management planning. * Resource management: managing a staff of 35 contractors and 5 direct reports. * Business Process Transformation Change Management - Documenting the strategic approach and direction and/or roadmap for the organization including process changes to achieve the business strategy while moving from present state to future state. * Training staff on new software as well as application enhancements as applicable. Mentoring of other project managers. * Serving as liaison between business partners (customer management) and technology development team to analyze and design components of various applications and their interfacing systems recognizing any gaps and resolving issues and risks in a timely fashion while adhering to Service Level Agreements (SLAs). Monitoring of KPIs for Business and IT. * Providing appropriate feedback (ie. Weekly Status Reporting) about projects to sponsors, PMO governance, CIO as applicable. * Numerous industry experience (Energy, Financial, Pharmaceutical, Health Insurance, Manufacturing, Life Insurance, Government) while also utilizing best practices. Experience working in a regulatory environment. * Determining of dependencies and impacts to related systems and applications. * Responsible for overall quality of all project deliverables including business requirements documentation and Present vs Future documentation, high-level design documents, project plans, traceability matrices, change requests and configuration management as well as process flow diagrams and user procedure documentation. Documents and diagrams various deliverables both functional and technical as well as standard processes as applicable. Ensures traceability. * Managing of project estimations throughout the Project Software Development Life Cycle (SDLC) while participating in project phase gate reviews required by the PMO. Utilizes various methodologies ie. Waterfall, Iterative Waterfall, Agile/Scrum/Scaled Agile Framework). * Working with a matrix organization of up to 50+ and reporting status weekly to PMO and CIO. * Managing of various vendors (Avaya, Meridian, PS'Soft, Hammer, Siebel CRM, etc.) which includes SOW, milestones and timeline/schedule/WBS. * Project Management of projects of all types, application, infrastructure, enterprise, strategic, while also supporting process improvements. * Member of PMI (PA, SC, NC). * https://www.linkedin.com/in/jeanrhoads Experience in various industries (Contract & FTE positions): * Pharmaceutical (4 years) - Technical Project Lead - Call Center/CRM, Sr Project Mgr - Patient Services - Product launches * Amerisource Bergen, responsible for a portfolio of $9M/50+ projects as well as new product launches. * Merck & Company, supported projects as technical lead for 2 call centers for the Merck National Service Center and Business Group as well as Siebel CRM implementation including documentation of requirement detail "Present" vs "Future State" and Technical Design as well as QA testing and process improvements and workflow documentation. Supported end user issues: PBX call flow, network diagrams, IVR, (Siebel CRM), 1 - 800 services, and disaster recovery process Documented Operations Manual to CSRs. Received Merck Award of Excellence for implementations. * Insurance: (4 years) Sr. Project Manager, Relationship Manager * Companies: MetLife, BCBSSC * Responsible for various Application Development Projects, company CMMI certification, PMO standardizations, the management of a large Document Management upgrade effort which reported to the CIO, various scheduled releases for Retail Life applications supporting Under Writing Systems (CAS - Customer Acquisition System). * Energy: (8 years) Systems Analyst, Project Manager * Companies: Duke Energy, GPU Energy * Duke (Charlotte): Provided Business Analysis, Process improvements while working with Business on ROI for EGIS - Enterprise Graphic User Interface System changes which tracked gas pipelines for Utility Workers. * Duke (Raleigh): Managed application development projects and Primavera upgrade requiring coordination with Win7 upgrade. * GPU: Served as liaison between business partners and technology development team to analyze and design components of various applications and their interfacing systems related to smart metering - transmission and distribution. Managed Call Center application and operations company wide. Liaison between Transmission & Distribution Dept and Information Technology (project portfolio and system operations). Managed 5 FTEs, bargaining unit administrators and 30 contractors for a large meter record system tracking test results and regulatory information for 3 company subsidiaries while serving as the product's manager and it's' systems integration. Recruitment of team while acting as technical lead/business mentor, conducted multiple training and hands on work sessions which resulted in practical learning for the team, and increased their knowledge of new computerized meters and electronic meter reading equipment. Managed vendors. Trained Bargaining Units on new metering equipment * Banking, 401K (4 years) - Sr. Project Manager/Program Manager * Companies: Fidelity Investments, Wells Fargo Bank of America, TIAA-CREF * Supported various Network & Internet projects as well as Call Center Projects and Application Development efforts including merger acquisitions defining strategic roadmap for telecommunications infrastructure while developing strategy to standardize process and technology. * Manufacturing (1 year) - (maker of steel for medical devices) Project Manager/Systems Analyst * Carpenter Technology - managed infrastructure and application projects for global company of 5000 employees, standardized PMO processes assisted Microsoft in rolling out (PC Refresh project) Helpdesk integration and installation of windows OS. Configured PS'Soft (Asset Management tracking system) integration and installation ($1M) using a phased in approach of data migrations and manual inputs while customizing a portal of HR and ASSET Management information for the company). Planned out decommissioning of old mainframe assets. Managed Adept Document Management Project while managing documents and workflow for the Chemistry, Engineering & Maintenance and Library Depts. Documented "Present" and "Future" Business Process workflows and Functional & Technical requirements Specifications. Provided gap analysis of logical data mapping of fields. * Government (<1 year) - (General Dynamics Corporation) Acquisition Support * Project Manager/Business Analyst for large government customer, concurrently supporting numerous projects and contracts of varying sizes for Telecommunications and Network Operations valued at over $300M. detailed for last 10 years:
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