Description
Summary: Senior VOIP Engineer, PM and Telecom Professional with 20 plus years experience. Avaya Expert, Solution Architect, Design, Implementation, Avaya IP Office, Presales, Support and PSTN. Developed a good grip on Avaya Products which includes Avaya Communication Manager, Avaya Aura Session Manager, Avaya System Manager, Call Center, CMS, AES and VOIP. Easily adapt to new environment and get up to speed quickly. 20 plus years with a proven track record in Service Delivery, Provisioning, Implementation, Move Adds Changes. Liaison onsite with several of Avaya's major customers " Caterpillar Inc, State Farm, Wal-Mart and J P Morgan Chase". Work well with customers, Account Team and other resources. Energetic, confident, self-motivated and detail oriented Telecommunications Professional. Expertise in VOIP Solutions, Fiber, Maintenance, Presales and Design Engineering with a focus on customer satisfaction and SLA. Excellence in a wide range of VOIP applications, IP Phones, Call Center, IVR, Modular Messaging, CMS, Data Networking, Video applications Polycom, Tandberg and Lifesize. Wireless Design, Project Management SME. Well organized with positive, decision-making, and learning abilities. Equally effective in working independently or as a Team member. Function well under pressure of time constraints and multi-task situations. Avaya UC expertise One X Portal, One X Mobile, etc. Platforms S88xx, S87xx, S8500, S8300, G3R, G3SI, SBC, Cloud, WebRTC and Avaya System Platform. Knowledgeable and understand the following applications: * Avaya Aura, Servers, Call Centers, and Gateways. * Avaya VOIP applications. * Recording\Reporting NICE, BCMR, CMS, AES and Voice Mail applications. * Carrier Services. * Multi-site applications. * Excellent customer service skills\Client Services Manager.
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