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Online Resumes with "Managed Call Center"
Senior IT Services Manager - 19 Years of Experience - Near 10956
Seasoned IT Management professional with 19 years of experience implementing complex systems, developing world class customer support teams and protocols and offering successful project management. Adept at infrastructure management, call center procedures and help desk best practices. Provides remote support tools and break/fix practices. Ability to work well with others in both a supervisory or support environment. Strong...
Tags for this Online Resume: Help Desk, Service, New York City
Vice President - 20 Years of Experience - Near 32765
Turned around failing businesses and developed healthy ones by increasing operational productivity and efficiency, improving employee and client satisfaction, raising revenue, reducing expenses, increasing profitability, and growing market share for businesses ranging from $0 to >$500M of revenue, with staffs from 0 to >800 employees, with clients whose Net Promoter Score ranges from negative/zero to more than 60, in geogra...
Tags for this Online Resume: Turnaround Specialist, P, General Management, Customer Loyalty, NPS, Operational Productivity , Professional Service, Professional Service, Management, Business Development, Due Diligence, Valuations, Professional Services, Project Management, Services, Account Management
Project Manager - 20 Years of Experience - Near 91745
Seeking a responsible and challenging position to utilize my skills and experience in Call Center Management and Technology Integration with a focus on achieving an efficient and cost effective service as well as suiting technology to enhance business operations while improving customer service.
Ideal Companies: Google, United Health Care, City of Hope, Inland Empire Health Plan, Edison
Tags for this Online Resume: ACD Design and Configuration, IVR Design and interface, Workforce Managment and Requirements, Call Center Design and Configuration
Vice President Customer Service Ellicott MD - 12+ years leadership within the Finance and Payment Industry
Solid management professional with deep experience leading Customer Service and Operations support functions driving account maintenance, problem-solving and trouble-shooting, staff support, and planning / implementing proactive procedures and systems to address and ultimately avoid problems. Proven successes managing and motivating service staff while bolstering accuracy and efficiency through continuous process improvemen...
Ideal Companies: Visa, Mastercard, American Express, EVO Payments International, Citi Bank, Bank of America, Capital One
Tags for this Online Resume: Leadership, Motivation, Process Improvement, Stategic Planning, Customer Experience, Quality of Service, Employee Engagement, Profit
Operations Manager - Call Centers and Hospitality industry- 20 + Years of Experience - Near 80903
Tags for this Online Resume: Colorado Springs, SAP, BPO, Verint, HR, KPI , Leadership , Results
Workforce Manager-Call Center Fortune 100
To obtain a leadership role where I can use my knowledge, skills and abilities to develop others and create a successful business environment. I am eager to learn and grow into new and exciting roles as a leader and manager.
Tags for this Online Resume: Workforce Management, Senior Supervisor, Team Lead, Contact Center Supervisor, Contact Center Management, Resource Manager
Sales Manager - 13 Years of Experience - Near 60608
SUMMARY: Successful sales professional with over 18 years of account management, call center, and telesales experience. Results-oriented performance with proven leadership strengths that include: Underwriting Result based Collections Performance Management Team Building Creative Problem Solving Communication Skills Project Management Account Management Supervisor Lead Employee Call Center professional MS Office, Excel, Powe...
Tags for this Online Resume: Distribution, Sales, Account Manager, Billing, Cold Calling, Collection, Credit Analysis, Customer Service
Not Listed - 20 Years of Experience - Near 30075
Looking to obtain a senior level operations position that enables my use of 20+ years' experience leading corporate operations. My skills have allowed me to grow and improve a diverse variety of departments by utilizing exceptional knowledge of financial management, strategic initiatives, customer relations and leadership techniques.
Tags for this Online Resume: Audit, Complaints, Compliance, Corrective Actions, Insurance, Management, Risk Assessment, Customer Accounts
Seasoned Assitant Vice President - 15 Years of Experience
Seasoned AVP dedicated to bring organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue
Ideal Companies: Adobe, Apple, Microsoft, Oracle, Hewlett Packard, Yahoo, Google, IBM, Symantec, Facebook, Amazon.com INC, Dell Inc, General Electric, Raytheon, US Bank, Merrill Lynch, Deloitte, PNC Bank, Charles Schwab, Capital One, JP Morgan, Chase, Bank of America, Fidelity Investments, HSBC Bank, American Express
Tags for this Online Resume: Project Management, Project Planning, Project Development, Customer Relations Specialist, Process Improvement, Quality Assurance, Quality Control, Results-Oriented, Risk Management, Human Resources Management, Performance Measurement, Startups, Turnarounds, Cost Reduction Strategies, Strategic Planning, Workflow Planning, Finance Background, Financing, Employee Relations, Sales, Leadership, Natural Leader, Delegation, River Forest, Illinois, 60305, Vice President, Assistant Vice President, VP, AVP, Chicago, Oak Park, Business Development, Performance optimization, New Business Development, Budgeting, Finance, Corporate administration, World class organization, Crisis management, Organizational Leadership, Profitability improvement, Multi-site operations, Joint Ventures, Alliances, Consensus building, Consensus Teaming, Decision-Making, Benchmarking, Best Practices
Dynamic, Responsible, Communicative Go Getter!
I am looking for a long term position with growth in the Las Vegas area so that I do not need to travel away from my family. I have worked in Los Angeles for the last year and am finally done with this contract with no desire to renew or continue it. My position was a manager and operations consultant for a chain of BarberShops with Bars in them. I achieved increasing their revenues by 300% with the help of a strong team I ...
Ideal Companies: Lifetime Fitness, Tesla, The Wynn, Caesars Entertainment, Hosts Las Vegas
Tags for this Online Resume: Management, Sales, Education, Staff Training, Personal Trainer
Workforce Management and Reporting Specialist
Seeking to leverage extensive background in workforce management, call center/help desk leadership, analytics, employee relations, and customer service in a company with a history of integrity; both in their dealings in the marketplace as well as with their employees. Looking to make a difference.
Ideal Companies: Google, Ebay, Dell, Intel,
Tags for this Online Resume: Excel, Customer Service, Honest, Workforce management, reporting specialist, MS Excel expert, call center, analytics
Call Center Manager
Energetic results driven Customer Service Management & Information Systems Professional with 15 years of demonstrated success at all levels of management, call center operations, customer service, project leadership, sales and e-commerce. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Work has included strategic business and cus...
Tags for this Online Resume: customer service manager, call center manager, project management, inside sales, leadership, coaching
