Seeking to leverage extensive background in workforce management, call center/help desk leadership, analytics, employee relations, and customer service in a company with a history of integrity; both in their dealings in the marketplace as well as with their employees. Looking to make a difference.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	4/2005 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Ben Lommond	General	1989	High School/GED Degree

Highlights:

Companies I like:

Google, Ebay, Dell, Intel,

• Excel
• Customer Service
• Honest
• Workforce management
• reporting specialist
• MS Excel expert
• call center
• analytics

Quality monitoring. I helped create and adapt the quality process, and worked at performing the reviews and providing feedback. Reporting. I helped create extensive Excel based reporting.