Description
Senior Director of Global Quality with consistent success impacting and sustaining results. Articulate and ambitious professional with a solid background in quality management, call center management, change management, research and process improvement. Skilled in interpreting business challenges and incorporating process improvements to enhance productivity while driving business continuity. Proven success in leading and motivating top-performing teams in achieving objectives. Instrumental in enhancing customer retention, overseeing quality assurance, customer experience and leading call center operations. Certified Lean Six Sigma Black Belt.
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