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Online Resumes with "Call Center Operations "
Vice President Customer Service Ellicott MD - 12+ years leadership within the Finance and Payment Industry
Solid management professional with deep experience leading Customer Service and Operations support functions driving account maintenance, problem-solving and trouble-shooting, staff support, and planning / implementing proactive procedures and systems to address and ultimately avoid problems. Proven successes managing and motivating service staff while bolstering accuracy and efficiency through continuous process improvemen...
Ideal Companies: Visa, Mastercard, American Express, EVO Payments International, Citi Bank, Bank of America, Capital One
Tags for this Online Resume: Leadership, Motivation, Process Improvement, Stategic Planning, Customer Experience, Quality of Service, Employee Engagement, Profit
Major Account Executive - 20 Years of Experience - Near undefined
Analytical, highly adaptable professional with extensive experience enhancing operations across enterprise. Expertise in leading profit-generating operations through strategic planning, increasing productivity levels, implementing technology solutions, and providing high-end customer service. Skilled in aligning end-user needs with long-term resolutions to complex challenges. Excellent at developing, deploying and evaluatin...
Tags for this Online Resume: VoIP, Call Center, Contact Center, PBX, SIP, IVR, Self Service, ACD, Unified Communications, Workforce Management, Quality Monitoring, Interactive Intelligence, Social Selling, Social Sales, Social Media, Customer Service, Customer Relationship, Customer Experience, Salesforce Administration, Seibel Sales, Seibel Call Center, Cisco ICM/UCCM Enterprise, Cisco IPCC Enterprise, Cisco IPCC Express, Cisco Customer Voice Portal, Cisco AVVID, Avaya G3R ECS/EAS, Avaya Aura Session Manager, Avaya Customer Interaction Suite, Avaya Modular Messenger, Nortel BCM, Nortel Call Pilot, NICE Systems, Aspect Solutions, Genesys Labs Framework CGE, Juniper Network Sales Associate, Juniper Network Sales Specialist, Witness Systems, Pegasystems, Blue Pumpkin, e911, vXML, Java, HTML, Visio, SQL, IEX, inContact, Davox, Microsoft MCSE, Sun Systems
Director - 20 Years of Experience - Near 43082
Highly accomplished executive with a solid 20+-year track record of success in leading customer service, collections and call center operations, consistently exceeding all goals and expectations. Proven leadership in cultivating high performance teams and cultures with a passion for growing, mentoring and developing new leaders. Excels in training, driving change and building collaborative relationships to achieve the corp...
Tags for this Online Resume: Columsbus Ohio, Process Improvement, Leadership, Change Agent, Call Center Director, Talent Management, Training and Retention, Client Relations
Executive Assistant - 12 Years of Experience - Near 28732
An excellent oral and written communicator; sensitive and effective trainer and facilitator with diverse audiences; demonstrated independent initiative and collaborative teaming; project management experience with certification in call center operations and management.
Tags for this Online Resume: Asheville, NC, Executive Assistant, Clerical Supervisor, Office Manager, Writer, Trainer, Communications, Project Management
Program Manager - 20 Years of Experience - Near 14506
Manager of global business architecture, process optimization, value engineering and technology integration focused on creating new, sustainable revenue streams, streamlined business processes, harmonized global service operations, e-business solutions and web self service capabilities reducing global service delivery and call center operations cost.
Ideal Companies: Medical Manufacturers, Hospitals, IT Service Companies
Tags for this Online Resume: Finger Lakes, NY, Program Management, Director, Business Architecture, Six Sigma, Value Engineering, Technology Integration, Business Transformation, Management, Project Management
Customer Service Manager - 16 Years of Experience - Near 86314
To find a position that will help me grow my skill set and utilize my existing skill set. I would like the opportunity to grow within the organization through hard work and results
Tags for this Online Resume: call center, call center operations , call center manager, customer service manager, Site director call center sales and service, sales, service , client relations
Director - 20 Years of Experience - Near 94601
CAREER HIGHLIGHTS * Cut telecom costs 20% and enabled a 200% increase in call handling capability for customer service at Ramsell Corp. by implementing a state-of-the-art VoIP system. * Created Ramsell's first comprehensive disaster recovery system and SOPs. * Reduced critical open issues 42% achieved a 100% improvement in the ability to identify recurring issues by launching Ramsell's first issue tracking and resolution sy...
Tags for this Online Resume: Purchasing, Business Requirements, Call Center, Compliance, Call Center Operations, Data Security, Disaster Recovery, Software Management, Purchasing, Business Requirements, Call Center, Compliance, Data Management, Data Security, Disaster Recovery, Documentation
Senior Manager for Client Services
PROFILE â?¢ A dedicated professional with 20+ years combined experience as a client services/account manager in customer service, insurance and advertising environments. â?¢ Thirteen years experience in customer service, call center operations, business process outsourcing (BPO). â?¢ Self-starter manager and a team player with experience in leadership, management, team management (people development, succession planning), ...
Ideal Companies: Fortune 500 companies
Tags for this Online Resume: Profit and Loss, Team Leadership / Motivation, Process Improvement, Account / Territory Management, Customer Service, Performance Management, Financial Management, Coaching, Workforce, Service Level Agreements, Continuous Process Improvement, Change Management, Quality Monitoring, Disaster Recovery Testing, Vendor Management, Project Management
Human Resource Training Specialist
Profile: Hands-on experience and solid accomplishments in training and development, management, HR administration, and Relationship Management. Strong ability to oversee call center operations and promote professional development of staff. Identify areas of significant improvements in performance and training functions to increase productivity and efficiency. Thorough comprehension of effective management and training pract...
Tags for this Online Resume: Appraisals, Assessments, Banking Industry, Banking Operations, Benefits, Call Center, Human Resources, Policies and Procedures
VP of Sales Operations - 20 Years of Experience
Tags for this Online Resume: Operations, Business Development, Call Center Operations, B2B and B2C, Inside Sales, Sales Operations, Leadership Development, Sales
Manager - 10 Years of Experience - Near 77396
As a highly skilled and qualified management professional with 14+ years of demonstrated success training, coaching and mentoring personnel for advancement, I would like to submit my cover letter and resume for review and consideration for the position in customer leadership or call center operations. I am certain that my extensive degree of organization development, sales, and customer service experience along with my astu...
Tags for this Online Resume: Quality, Quality Assurance, Support, Technical Support, Test, Troubleshooting, Sales, Data Analysis
Director of Customer Care
Seeking an Executive level Operations Position that will add value by virtue of managing top line revenue, while also effectively changing the landscape of cost through effective margin analysis. The ideal position will provide opportunities to inspire through leadership and direct strategic support to multiple departments, through sales, technical support, customer service and vendor relationships.
Ideal Companies: Sprint, Verizon, Amazon, Cerner, HCA Midwest Health Systems, Time Warner, Direct TV, Garmin
Tags for this Online Resume: SAP, Oracle, IEX, Organizational Leadership, Strategic Planning, Budgeting, Multisite Call Center Operations, Nice Systems, Service Delivery Transformation, Virtual and Remote Leadership, Outsourcing, Vendor Management, Offshoring, Continuous Process Improvement, Vendor Relationship Management, Chat, Email Response Management, WFM Forecasting, RFP Process, Compliance, HR, E-Commerce
